GDS PAS WFA - Asset Services - Assistant Manager

Job description

Managing the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our WFA practice, you’ll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi industry and a truly global work experience to take your career in the right direction.

The opportunity

We are looking for Staff/Consultant with expertise in providing production management support to customers and engagement teams (e.g. data ingestion, single sign-on, etc.) to join the WFA team.

This is a fantastic opportunity to be a part of a leading global professional services firm whilst being instrumental in the growth of the Workforce Advisory team.

Your key responsibilities

·  Provide analysis, documentation, management, and direct technology support of customer requirements according to standardized methods
·  Execute work associated with the implementation of EY tools, and onboarding of new customers, aligned with the standard methodology defined by EY
·  Assist coordination of project activities between clients and project teams and directly with the external client
·  Resolve product or service problems by answering client queries, determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution
·  Create knowledge base materials dedicated towards operational efficiency

Skills and attributes for success

·  High integrity and commitment to work in a new and challenging environment
·  Ability to manage ambiguity and be proactive
·  Strong communication and presentation skills
·  Cross cultural awareness and sensitivity
·  High energy levels, agility and adaptability
·  Ability to effectively prioritize and escalate customer issues
·  Ability to multitask and comfortable working in a large organization across multiple teams
·  Ability to adapt quickly in using and supporting various technologies

To qualify for the role, you must have

·  Bachelor of Science or Master’s degree in Computer Science or related field
·  0-5  years of overall technology development and/or support experience
·  Strong conceptual and analytical skills: SQL, Problem Solving, Performance tuning, Test case analysis
·  Technical expertise in distributed system architecture, design, and development
·  Experience in supporting web applications that use MongoDB, Neo4j and/or NoSQL
·  Strong communication skills and responsiveness, including email and over the phone, to address client queries, is required
·  Demonstrated analysis, problem solving and troubleshooting expertise

Ideally, you’ll also have

·  Experience in using and supporting various technologies
·  Strong hands on experience with Power BI or similar reporting tools along with broad exposure in:
·  Data architecture across web applications hosted in a cloud environment
·  Customer support processes and technologies
·  Reporting on service level agreements and usage statistics

What we look for

Technical experts with commercial acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment
Knowledge and experience of working in a cross-cultural setup
What working at EY offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

·  Support, coaching and feedback from some of the most engaging colleagues around
·  Opportunities to develop new skills and progress your career
·  The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. 

Apply now