Experience Management Consultant Associate

Job description

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Our Experience Management (EM) team is committed to providing our people with relevant experiences to promote career development and growth. As an Experience Manager, you’ll be networking and identifying talent with specific skillsets and interests to build diverse teams supporting our clients. You’ll build relationships at all levels and be a trusted business partner to our business leaders.  You’ll also interact with various business functions including finance, human resources and business development and be a crucial piece in helping to drive our business in meeting strategic goals

The opportunity

You will work with resource/scheduling assignments that are complex, greater in scope and require extensive relationships with sub-area managers on engagements to successfully execute on the engagement scheduling/resource assignment process.  You will focus on matching resource needs with availability while taking into consideration skills required, personal preferences and engagement risk.  Coordinates with other Resource Associates and client service leaders to balance workloads and address staffing needs as required. 

Your key responsibilities

·  Assign appropriate client service personnel to engagements by accessing information presented, reviewing options available and presenting recommendations based on sub-area policies and client requirements. Challenge hours and personnel scheduled as appropriate to make sure of efficient utilization of resources.
·  Promote and monitors the sharing of resources; network with other team members across sub-areas and service lines to address resource needs and/or conflicts.
·  Resolve conflicts with engagement team members to identify appropriate alternatives in a timely manner considering engagement requirements and developmental goals of staff supported.
·  Build relationships and communicate continuously with client service personnel to identify personal schedule preferences and/or career development issues.
·  Focus on engagement needs while balancing the preferences of individual.
·  Proactively identify and addresses scheduling issues (i.e. excessively high/low utilization, morale issues, performance issues, staff/engagement/client issues).
·  Counsel with levels supported as needed/requested; raise individual issues to appropriate leadership.
·  Work with Campus and Experienced Hire recruiter regarding needs and start dates for interns, staff hires and transfers.
·  Review actual and projected utilization, anticipate availability and proactively take action to decrease unassigned time while balancing the workload of all client serving individuals supported.
·  Analyze and plans utilizing scheduling tools to assist in forecasting hours, tracking utilization and monitoring headcount.  Raise issues identified to Resource Management leadership.

Skills and attributes for success

·  Strong analytical skills; detail oriented.
·  Very strong communication skills, both oral and written.
·  Proficient at negotiation skills and conflict management.
·  Strong client service focus; responsive to requests maintains a sense of urgency in resolving issues.

To qualify for the role, you must have

·  Bachelor's Degree or equivalent work experience
·  0-3 years of experience. Experience in a professional services firm desired

Ideally, you’ll also have

·  Proficient in scheduling tool and other Microsoft applications
·  Ability to coordinate multiple tasks; strong organizational skills
·  Possess strong problem solving skills

What we look for

We’re interested in knowledgeable professionals ready to take ownership for spotting trends and improving our processes. You’ll need to be naturally curious, ready to learn and have a genuine passion for improvement. If you’re aiming to influence change within a world class organization, all while developing your own career, this role is for you.

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, flexible paid time off, observed holidays, and a range of programs and benefits designed to support your physical, financial and social well-being.Plus, we offer: 

·  Support and coaching from some of the most engaging colleagues in the industry
·  Opportunities to develop new skills and progress your career
·  The freedom and flexibility to handle your role in a way that’s right for you

 

About EY 

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. Apply now.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.