Employee Listening Operations - Senior Associate

Job description

Position Summary:

The Employee Listening Operations team works closely with our Area, service line and Region Talent teams to manage the design, development and deployment of Talent programs and projects across EY. This includes a mix of one-off projects and recurring programs and projects that accelerate our Talent agenda and the experience of our people across the globe.

Although the work is mostly strategic in nature, there is a wide range of operational and transactional activities required to enable the strategic work. This position will support the team to deliver major annual, quarterly and on-going projects by managing the day to day tasks and responding to queries and be responsible for delivering key operational elements of the process.

Key Responsibilities:

·  The Employee Listening Operations senior associate will work on both planned and on-request operations and transactional activities as they arise. The senior associate will support the team to identify opportunities, build solutions and work closely with the team to deliver them and be responsible for delivering key operational elements of the process. The role will cover several projects spanning a wide range of topics including:
·  Listening projects (including EY People Survey – EY’s quarterly survey that measures the engagement and key experiences of our people enabling critical organizational insights through data and analytics). Other projects include recruitment, onboarding and exit surveys
·  Succession Planning – EY’s succession planning process for top Leadership roles
·  Elevate – EY’s flagship leadership development program for high-potential senior managers on the track to be an EY partner
·  Great Place to Work – an external employer award program that assesses and recognizes the best places to work, a key indicator of EY achieving our ambition of being the most favored employer
·  Highest Performing Teams - EY's initiative to strengthen the teams by increasing their engagement through tools and resources
·  The role will include activities such as:
·  Building surveys/reports, analyzing data and enabling related processes - create employee surveys and reports utilizing survey platforms available with the organization, build efficient and effective processes for enablement and work closely with the analytics team on the results
·  Stakeholder management - managing expectations of Global, Area, Region and Service line Talent teams
·  Project management - monitoring the deliverables and executing required tasks
·  General day to day operations across the projects but not limited to responding to queries, preparing emails, documents, presentations and trouble shoot issues faced by users
·  The candidate will work closely with the operations Associates and the Operations Team Leader to plan workload, deliver on operations and review all output.
·  The successful candidate should be capable to proactively raise questions, problem solve, and volunteer suggestions for continuous improvement.
·  Attention to detail and commitment to quality is critical for this role and the successful candidate will require a proven track record of delivering the highest standards of work.
·  In addition, this role provides a great opportunity to gain experience of Talent / HR in a global environment and the successful candidate should have a strong appetite to learn and develop.
·  Candidate should be able to mentor the associates, is expected to identify their development opportunities and provide continuous feedback and support the team in the successful delivery to clients and their development.

Knowledge and Skills Requirements:

·  Experienced in MS Power Apps, Excel, Access (ability to create forms, databases, macros, templates, etc.)
·  Working knowledge of MS SharePoint vNext
·  Ability to learn application of software and implement it as a solution
·  Ability to multi-task across a variety of projects and activities
·  Ability to work across a number of EY tools and technology
·  Strong communication skills, both written and verbal
·  Proactive and motivated across all aspects of teaming and execution of work
·  Attention to detail and openness to feedback

Job Requirements:
Education:

·  Educated to degree level 
·  Higher professional or masters qualification is preferred, not required

Experience:

·  A minimum three years of post-graduate experience in a professional environment 
·  Prior project management experience will be an added advantage
·  Experience of working in fast-paced, ambiguous, stressful environments to deliver required results
·  Experience in rolling out & managing global or large initiatives will be preferred
·  Experience and/ or a keen interest in HR/ Talent