Employee Listening Operations - Associate

Job description

Position Summary:

The Employee Listening Operations team works closely with our Area, service line and Region Talent teams to manage the design, development and deployment of Talent programs and projects across EY. This includes a mix of one-off projects and recurring programs and projects that accelerate our Talent agenda and the experience of our people across the globe.

Although the work is mostly strategic in nature, there is a wide range of operational and transactional activities required to enable the strategic work. This position will support the team to deliver major annual, quarterly and on-going projects by managing the day to day tasks and responding to queries and be responsible for delivering key operational elements of the process.

Key Responsibilities:

·  The operations associate will work on both planned and on-request operations and transactional activities as they arise. The role will cover several projects spanning a wide range of topics including:
·  Listening projects (including EY People Survey – EY’s quarterly survey that measures the engagement and key experiences of our people enabling critical organizational insights through data and analytics). Other projects include recruitment, onboarding and exit surveys
·  Succession Planning – EY’s succession planning process for top Leadership roles
·  Elevate – EY’s flagship leadership development program for high-potential senior managers on the track to be an EY partner
·  Great Place to Work – an external employer award program that assesses and recognizes the best places to work, a key indicator of EY achieving our ambition of being the most favored employer
·  Highest Performing Teams - EY's initiative to strengthen the teams by increasing their engagement through tools and resources

The role will include other activities such as:

·  General day to day operations across the projects but not limited to responding to queries, preparing emails, documents and presentations
·  Monitor the project shared mailbox for emails from stakeholders and respond to them
·  Manage access to the tools and SharePoint sites of the projects
·  Trouble shoot issues faced by users
·  Organize meeting and calls with project stakeholders
·  Handle one off reporting requirements and tasks
·  Project management - monitoring the deliverables, follow the project plan and executing required tasks
·  Stakeholder management - managing expectations of Global, Area, Region and Service line Talent teams
·  Documentation of processes, including process enhancement and driving operational efficiencies
·  The candidate will work closely with the operations senior associate to plan workload, deliver on operations and review all output.
·  The successful candidate should be capable to proactively raise questions, problem solve, and volunteer suggestions for continuous improvement.
·  Attention to detail and commitment to quality is critical for this role and the successful candidate will require a proven track record of delivering the highest standards of work.
·  In addition, this role provides a great opportunity to gain experience of Talent / HR in a global environment and the successful candidate should have a strong appetite to learn and develop.

Knowledge and Skills Requirements:

·  A strong proficiency in working across the various Microsoft office tools (word, excel, PowerPoint)
·  Ability to multi-task across a variety of projects and activities
·  Ability to work across a number of EY tools and technology
·  Strong communication skills, both written and verbal
·  Proactive and motivated across all aspects of teaming and execution of work
·  Attention to detail and openness to feedback

Job Requirements:
Education:

·  Educated to degree level 
·  Higher professional or masters qualification is preferred, not required

Experience:

·  1 to 3 years of experience in an HR Operations environment preferred
·  Prior project management experience will be an added advantage
·  Experience of working in fast-paced, ambiguous, stressful environments to deliver required results will be an added advantage
·  Experience in rolling out & managing global or large initiatives will be preferred
·  Experience and/ or a keen interest in HR/ Talent