DL_ES_Talent_Recruitment_Contractor

Job description

Responsibilities:

 

1. Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures

2. Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed

3. Ensures all new process updates are incorporated while processing transactions

4. Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines

5. Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

6. Responds to emails and enquires in a timely manner

7. Prepares and contributes to reporting as directed

8. Actively participates and completes the performance management and development plan activities

9. Identifies potential areas for process improvements and makes recommendations to Supervisor

10. Assists with GSS initiatives and other projects as assigned

11. Ensures GSS organizational policies and processes are followed

 

Requirements :

1. College graduate

2. Good written English skills

4. 0-2 years work experience preferred including prior Shared Services/BPO and/or HR Operations experience

5. Good keyboarding and data entry skills

6. Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus

7. Good communication, interpersonal skills and customer orientation; works effectively with others

8. Command of spoken and written English (proficiency in other languages a plus)

9. Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job

10. Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities

11. Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions

12. Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

Responsibilities:

 

1. Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures

2. Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed

3. Ensures all new process updates are incorporated while processing transactions

4. Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines

5. Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

6. Responds to emails and enquires in a timely manner

7. Prepares and contributes to reporting as directed

8. Actively participates and completes the performance management and development plan activities

9. Identifies potential areas for process improvements and makes recommendations to Supervisor

10. Assists with GSS initiatives and other projects as assigned

11. Ensures GSS organizational policies and processes are followed

 

Requirements :

1. College graduate

2. Good written English skills

4. 0-2 years work experience preferred including prior Shared Services/BPO and/or HR Operations experience

5. Good keyboarding and data entry skills

6. Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus

7. Good communication, interpersonal skills and customer orientation; works effectively with others

8. Command of spoken and written English (proficiency in other languages a plus)

9. Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job

10. Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities

11. Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions

12. Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements