DL-GSS-TSS-Onboarding-Associate

Job description

职位内容：支持新员工入职前的流程工作，如新员工系统账号建立，通知邮件发送，问询答复等
职位要求：英语良好，可以读写邮件。

Position Summary:

The People Shared Services Associate is responsible for completing assigned HR functional transactions or work activities in accordance with the established policies, procedures and service level agreements of GSS. This role may provide service delivery in respect of specific or combined HR functions (Workforce Administration, Recruiting support, Performance Management support and other HR areas including contact centre support).

Major Responsibilities:

Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
Ensures all new process updates are incorporated while processing transactions
Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
Responds to emails and enquires in a timely manner
Prepares and contributes to reporting as directed
Actively participates and completes the performance management and development plan activities
Identifies potential areas for process improvements and makes recommendations to Supervisor
Assists with GSS initiatives and other projects as assigned
Ensures GSS organizational policies and processes are followed
Qualifications, Knowledge & Experience
College graduate
1-2 years work experience preferred including prior Shared Services/BPO and/or HR Operations experience
Good communication, interpersonal skills and customer orientation; works effectively with others
Command of spoken and written Korean (proficiency in other languages a plus)
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
Good keyboarding and data entry skills
Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus

 

职位内容：支持新员工入职前的流程工作，如新员工系统账号建立，通知邮件发送，问询答复等
职位要求：英语良好，可以读写邮件。

Position Summary:

The People Shared Services Associate is responsible for completing assigned HR functional transactions or work activities in accordance with the established policies, procedures and service level agreements of GSS. This role may provide service delivery in respect of specific or combined HR functions (Workforce Administration, Recruiting support, Performance Management support and other HR areas including contact centre support).

Major Responsibilities:

Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
Ensures all new process updates are incorporated while processing transactions
Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
Responds to emails and enquires in a timely manner
Prepares and contributes to reporting as directed
Actively participates and completes the performance management and development plan activities
Identifies potential areas for process improvements and makes recommendations to Supervisor
Assists with GSS initiatives and other projects as assigned
Ensures GSS organizational policies and processes are followed
Qualifications, Knowledge & Experience
College graduate
1-2 years work experience preferred including prior Shared Services/BPO and/or HR Operations experience
Good communication, interpersonal skills and customer orientation; works effectively with others
Command of spoken and written Korean (proficiency in other languages a plus)
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
Good keyboarding and data entry skills
Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus