DATEV Level 3 Support

Job description

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 280,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure.

 

Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

 

The opportunity

 

As an Application Specialist (f/m) you perform operational and Tier 3 level support for Windows Server hosted Applications. Your responsibilities involve the daily management of incidents, operational maintenance and support, engineering/development support, and proactive/preventative analysis of systems.

 

Your key responsibilities

 

·  Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms
·  Determination of root cause of incidents (configuration vs. defect)
·  Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
·  Installation of applications in supported environments
·  Deployment of application upgrades and fixes
·  Responding to automated alerts on the health of systems
·  Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications

 

Skills and attributes for success

 

·  Experience in installation and configuration of DATEV modules on a Citrix XenApp environment
·  Knowledge of administration and troubleshooting of DATEV modules
·  Knowledge of DATEV administration: including permissions, users/groups, methods, processes, etc.
·  DATEV experience in supporting DATEV modules

 

To qualify for the role you must have

 

·  A degree in Computer Science/Management or a related discipline, or equivalent work experience
·  At least 3 years of experience in Application Management, Operational Support environment/discipline
·  Advanced troubleshooting of file and access issue
·  Knowledge of root cause analysis of bugs and defects
·  Basic server management and networking skills
·  Ability to lead project activities and to coordinate other teams as needed
·  Ability to work well within a multi-disciplinary team structure, but also independently
·  Strong interpersonal and verbal and written communication skills
·  Ability to meet agreed deadlines, with demonstrable productivity (Incident Completions etc.)
·  English and German language skills - excellent written and verbal communication

 

Ideally, you’ll also have

 

·  Azure technologies
·  Implementation of big scale applications
·  Development knowledge
·  DevOps
·  Basic PowerShell Knowledge
·  Basic Knowledge of Software Distribution Tools, preferably Ghost/Altiris

 

What we look for

 

·  Someone who can take care of the DATEV support, maintaining the relationship with the business and the different stake holders on the vendor side.
·  Capable of dealing with incidents, changes, and service request for this complex application.
·  Improving the current process and bringing new ideas to the team.

 

What working at EY offers

 

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

 

·  Support, coaching and feedback from some of the most engaging colleagues around
·  Opportunities to develop new skills and progress your career
·  The freedom and flexibility to handle your role in a way that’s right for you

 

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

 

About EY

 

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. 

 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

 

Make your mark.

 

Apply now.