CPA Practical Experience Coordinator

Job description

The opportunity

The Talent Development and Learning Team for EY Canada is seeking a personable and proactive individual to help us execute the processes required by our CPA students to become members with their local CPA Body. The incumbent will work primarily with EY’s National CPA team but will also have significant interaction with CPA students from all service lines within EY.  

The CPA Practical Experience (PE) Coordinator is the first point of contact responsible for answering inquiries from CPA students regarding practical experience policies and processes which lead to CPA membership. The CPA PE Coordinator's work includes discussions with students, performing transactions, data entry, records management and other practical experience processes.

Your key responsibilities:

•    Provide general CPA practical experience support by serving as the first point of contact for CPA students, managing or escalating issues as necessary;
•    Answer routine practical experience questions from CPA students and assist with problem solving (chat, email and phone);
•    Proactively relays potential issues to the CPA Program Manager; 
•    Assist EY’s National CPA team with implementation and communication of major processes including onboarding, practical experience requirements, and departures;
•    Participate in presentations and learning sessions with CPA students on their practical experience requirements; 
•    Responsible for onboarding CPA students onto CPA Canada’s Practical Experience Reporting Tool (PERT); 
•    Responsible for working with CPA students and their mentors to complete the CPA Student Designation Review Process, and ensure all necessary forms and documents are completed and returned;
•    Administer the CPA student departure process, including providing departing students with pertinent and accurate information, and completing related transactions;
•    Create and maintain all necessary CPA student practical experience personnel files; 
•    Maintains the appropriate level of CPA practical experience process knowledge, customer satisfaction, and quality metrics.  Utilizes all available knowledge sources, procedures and tools;
•    Assists in updating procedures and policy documents on the firm sites;
•    Participates in regular status update meetings with the National CPA Team; and
•    Helps with special projects as necessary.

Skills and attributes for success:
•    Excellent interpersonal and teamwork skills; ability to build and maintain trusted relationships
•    Strong attention to detail
•    Ability to remain efficient and extremely organized while handling a high volume of work; ability to prioritize and execute multiple tasks 
•    Strong analytical, organizational and project management skills 
•    Strong communication and listening skills
•    Ability to take initiative and seek out answers to questions and problems
•    Extremely trustworthy and capable of handling highly sensitive and confidential information
•    Proficient in Excel (filters, vlookups, pivot tables or Power Query).  
•    Ability to learn new applications and techniques quickly and effectively
•    Bilingual (French/English) is an asset but not a requirement

Ideally, you’ll also have 
• The ability to work independently in a fast-paced, dynamic team-oriented environment 

What we look for 

We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail. Being a strong team player is critical with the ability to adapt to changing requirements or deadlines in support of our clients goals. 

What working at EY offers 

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work. 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer: 

• Support and coaching from some of the most engaging colleagues in the industry 
• Learning opportunities to develop new skills and progress your career 
• The freedom and flexibility to handle your role in a way that’s right for you 

About EY 

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. 

Make your mark. Apply today. 

EY is committed to inclusiveness, equity and accessibility. We encourage all qualified candidates to apply.