Associate Technical Support (m/f)

Job description

Associate Technical Support (m/f)

What if your career could have a lasting impact on you, and on the world?

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

 

EY Luxembourg brought to market a modern, appealing and user-friendly digital interface. It is built to serve a comprehensive set of first-class Managed Services throughout the life-cycle of an investment product. It is a new way to connect our clients with EY community, offering a customer journey that takes place in an immersive digital environment using latest technology. And, it is supported by our highly-skilled professionals delivering exceptional service each step of the way, helping our clients to gain valuable insights into their business.

The exceptional EY experience. It's yours to build.  

 

The opportunities: your next adventure awaits

Work in a multinational start-up cultured team at the heart of EY Luxembourg Managed Services and help bring our purpose of Building a Better Working World to life. Master our state-of the-art EY Financial Managed Services Platform and support our overall Managed Services initiative and service teams to deliver an exceptional Managed Services experience to our clients and grow the business.

About the Job

·  Serve as key point of contact for internal clients and support in technical questions or issues
·  Collaborate with Managed Services stakeholders and technical teams to solve IT problems for clients
·  Keep track of issues and categorize them
·  Anticipate problems and help solving them
·  Work solution-oriented
·  Be accountable for the day to day troubleshooting and timely solutions
·  Oversee and coordinate routine maintenance
·  Build and maintain excellent and reliable client relationships
·  Ensure the timely and successful smooth delivery of our solutions according to customer needs, objectives and priorities
·  Help service delivery teams to self-serve
·  Push service/sector teams to provide thought leadership and maintain sector and service content
·  Regularly test portal functionalities and developed features to ensure overall platform functioning
·  Manage the search engine optimization
·  Support on enhancement of portal features including creation of user stories

 

What we look for

·  You have an agile, growth-oriented mindset.  What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world .
·  You are curious and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.
·  You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.
·  Qualifications :
·  Relevant professional qualifications
·  Excellent listening abilities and experience in interacting with multi-disciplinary teams
·  Strong verbal and written communication skills
·  Excellent command of the English language verbal and written, as well as the French and/or the German language
·  Work experience in a similar position
·  Ability to quickly understand the focus and prioritize tasks
·  Commitment to deliver quality on time
·  Strong analytical skills and a technology mindset

 

What’s in it for you

·  Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.
·  Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds — both professionally and culturally.
·  Bring out the best in yourself with continuous investment in your personal well-being and career development.
·  Develop your own personal purpose and help us create a positive ripple effect on our teams, our business, clients and society – building a better working world, together.

 

What you can expect

·  A first HR call
·  An Interview with business recruiters with a personality & logical test upfront

 

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Apply now.