Assistant Manager - Knowledge Management

Job description

Job Summary:

(Briefly describe the main objectives and purpose of the job. Why does the job exist?)

The Knowledge Manager Assistant Manager is responsible for understanding and executing on the timely delivery of end-to-end KM products & services (content, community, and culture) as set out in the domain’s integrated knowledge plan.  This position will work closely with the Domain KM team and deliver on the globally funded remit of KM services.  This position will also engage around account and market segment KM opportunities that may be delivered via Insights Plus (fee for service basis).    

EY Knowledge has developed standardized products, methods, and templates to deliver a consistent experience to clients, to improve quality, to reduce duplication, and drive ongoing innovation.  This position will support the delivery of KM products and services aligned to the value chain and associated RACI.  This position will elevate ideas to streamline, simplify and improve business impact and efficiency.    

The Knowledge Manager Assistant Manager will have a primary domain focus and will be expected to engage in cross domain, transformation, and service excellence programs.  Overall success will be measured by the achievement of domain KM priorities and contributions / impact to KM expectations.   This position actively leverages KM analytics to bring new ideas, has a “continuous improvement” mindset, and demonstrates high performance teaming. 

Purpose of the Job:

(Identify and describe the primary duties and responsibilities.  Assume that the reader does not know the role or purpose of the job)

·  Delivers end-to-end KM products & services for agreed domain priorities aligned to KM expectations (consistent standards, methods, etc.) and KM value chain / RACI 
·  Execute content harvesting campaigns (Bot assisted) and submit appropriate results to Discover, while partnering with Digital Producers to ensure appropriate hand offs and prioritization
·  Optimize knowledge submissions, and, once auto-tagged, monitor content for accuracy and make improvements as appropriate
·  Executes site updates / re-design efforts and Discover suite sustain plan (including site project management, wireframing and content)
·  Build and deploy endorsed networks and communities of interest (leveraging SharePoint and Yammer) where use case meets required criteria, based on guidance from Domain KM lead
·  Uses analytics and common reporting to measure the quality and success of the knowledge management end to end service
·  Deliver client stories and win stories aligned to agile cross domain delivery
·  Collaborates effectively across the KM team and demonstrates high performance teaming 
·  Adheres to the consistent use of methods, standards, etc. 
·  Engages in cross domain programs and transformation projects that contribute to increased business impact and evolution of KM products and services 
·  Effectively collaborates across geographies and cultures  

Analytical/Decision Making Responsibilities:

 (Describe the types of challenges typically faced and the decisions required to be made that are necessary to perform the job.  Focus on the nature of existing policies, precedents and procedures and the degree to which the incumbent is free to make decisions requiring interpretation and judgment)

·  Understand and use EY Next Wave Strategy and EY Knowledge Priorities to guide all actions 
·  Understand end-to-end KM services and translate to role

Knowledge and Skills Requirements:

(Describe the knowledge and/or skills required to perform this job - these may be technical, managerial or behavioral in nature and can be divided by mandatory optional / considered as an asset)

·  Demonstrate understanding and relevant experience in assigned knowledge domain (service line, sector, or geography)
·  Understand knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the business   
·  Understand knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed
·  Consultative mindset and integrated teaming approach to service delivery
·  Professional, confident, credible and an enthusiastic team player able to work effectively across functional teams and domains
·  Basic project management skills and experience in managing programs and projects to achieve milestones and objectives
·  Excellent verbal and written communications skills
·  Advanced skills in Word, Excel, PowerPoint and SharePoint

Supervision Responsibilities:

(Describe the frequency of supervisory contact received in the role, the degree to which the individual acts independently and when. Describe any supervision of others i.e. assigning work, reviewing performance, direct or indirect responsibility)

·  NA

Other Requirements:

(Is overtime regularly required? Are there times of year that vacation may not be taken? Is frequent travel involved? How much? Are there physical requirements outside of those expected in a normal office environment? Any other miscellaneous points about the job that should be made known?)

·  May require occasional travel, both domestic and international
·  Proficient in English, both written and verbal

Job Requirements:

Education:

(What is the minimum level of education required/suggested to perform this job?)

·  Bachelor’s/University degree, preferably in business
·  Advanced degree a plus

Experience:

(What type of experience is necessary to perform this job?)

·  6+years’ of knowledge management or equivalent experience.
·  Two or more years relevant domain experience
·  Experience with key knowledge management concepts, tools and techniques (e.g. community facilitation, after action reviews) and or comparable experience
·  Professional service industry experience or client-serving experience strongly preferred

Certification Requirements:

(Describe and explain any certifications and/or licenses needed or helpful to perform this job)