Apprenticeship Coach & Programme Consultant - UK&I - L&D - Perm - UK Wide

Job description

The Opportunity:

This is a fantastic opportunity to join UK&I Talent Development within the Apprenticeship team, where you will support the delivery of EY’s Apprenticeship programmes. This will include being responsible for day to day programme delivery, Apprentice progression and ongoing student wellbeing and pastoral care support.

  

Your Key Responsibilities:

Pastoral Care

·  Coach apprentices throughout the apprenticeship programme and provide additional support to apprentices that have fallen off-track
·  Support the pastoral care provision for Apprentices through 1:1 discussion, focus groups, programme briefings, and deal with escalated queries and concerns
·  Host coaching and learning support sessions with Apprentices to monitor learner progression and provide continual support whilst on programme
·  Provide guidance and advice to apprentices who declare a disability or support need, ensuring that they receive the required adjustments and ongoing oversight
·  Monitor the wellbeing and mental health of apprentices, providing appropriate support and escalating concerns where necessary
·  Elicit feedback to understand the apprentice journey and experience through the programme.
·  Support the delivery of, and compliance with, policies, procedures, training and documentation to ensure effective demonstration of EY's Apprentice support model, for both internal and external audit purposes
·  Complete ongoing learning related to coaching, mentoring and learning support whilst in role

Programme Management

·  Responsible for the day to day delivery and continuous improvement of EY’s Apprenticeship programmes and the Apprentice support model
·  Connect with Counsellors to ensure they understand the requirements of the apprenticeship. It is critical that Counsellors are well equipped to support apprentices as they develop the knowledge skills and behaviours throughout the programme  
·  Management of apprentice records within the Student Database which is used to track progression towards the knowledge, skills and behaviours in the Apprenticeship Standard
·  Monitor and report on Apprentice progression and 20% off-the-job learning requirement in relation to the knowledge, skills and behaviours listed within the Apprenticeship standard  
·  Use data and information available to critically evaluate programme delivery to support EY’s self-assessment and quality improvement planning
·  Use systems effectively so that quality data is maintained with integrity. Learning records should be maintained consistently to ensure accurate reporting
·  Management of Apprentice and Counsellor communications to ensure information is available in the right depth, and at the right time, for all parties, using SharePoint and other communication resources
·  Work in partnership with Talent functions, and the broader Talent Development team, to support the delivery of programmes and bring together all aspects of an Apprentice’s learning journey
·  Involvement in ongoing team projects to inform quality programme development and respond to identified improvements
·  Adopt a ‘champion’ role for aspects of Apprenticeship delivery within your peer group, such as Safeguarding, English & Maths requirements etc.
·  Develop a detailed understanding of the business, the SLs and the roles that apprentices play within them

Team Contribution

·  Maintain CPD compliance to ensure knowledge and understanding of apprenticeship requirements are up to date as well as ongoing experience in coaching and learner support
·  Regular involvement in meetings, workshops and focus groups to share knowledge and best practice with wider team and relevant audiences
·  Contribute to talent wide initiatives as required
·  Support new joiners to the team, acting as a buddy
·  Build a strong profile and network internally

 

Skills and Attributes for Success

·  Always acting with integrity and enthusiasm
·  Excellent communication skills to engage with a wide and diverse audience
·  Demonstrates calm and objectivity when under pressure
·  Strong team player, contributing to a positive team environment
·  Respond to business need, demonstrating speed of response through own actions and proactively proposing ideas and solutions

To qualify for the role, you must have

·  Significant coaching experience, ideally working with individuals in the early stage of their career
·  An enthusiastic, can do approach
·  Excellent communication skills, and the ability to build and maintain strong relationships with apprentices and counsellors
·  Strong organisation skills with an attention to detail, an ability to deliver to deadlines and to prioritise effectively
·  A desire to work in a challenging and new environment and comfortable working with an element of ambiguity
·  A focus on quality and improvement to meet regulatory requirements
·  A desire to seize opportunities to build knowledge (e.g., researching, internal networks, role specific webinars and events)

 Ideally, you’ll also have

·  A basic understanding of apprenticeships within the UK and the governments apprenticeship strategy and reforms
·  A desire to embrace and drive change whilst identifying and implementing process improvements and demonstrating best practice
·  Experience of supporting learners from diverse backgrounds and varying support needs

What Working at EY Offers:

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

·  Support, coaching and feedback from some of the most engaging colleagues around
·  Opportunities to develop new skills and progress your career
·  The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY:

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

Please note  

Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusivenesshere . We ask because it matters!  

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. 

Apply now.