Location/Facilities/Office Manager -Supervising Associate (Miami)

Job description

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

Join our Enterprise Support Services (ESS) team and you will provide comprehensive, quality administrative and support services for all of our EY member firms. Our ESS professionals span a wide range of vital roles, from administrative support to facilities management, creative design, tax return processing, file management and emergency preparedness.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary:

The Location Manager is responsible for delivery of core Enterprise Support Services and owning key stakeholder relationships in a specific EY office or offices serving a customer base of up to 250-649pp .  This includes all aspects of facilities management, administrative services, hoteling and reservation services, emergency preparedness, videoconferencing set up and support, internal meeting services, and tax processing. The Location Manager develops and participates in the implementation of core Enterprise Support Services strategic plans, as well as establishes and maintains performance measurements.  Must understand the structure and business of the organization to effectively manage the firm’s knowledge, processes and capital resources, including space and equipment.  The Location Manager leads and develops direct-reporting staff and teams by using people management processes and tools involving staffing, training, supervising, coaching, and performance management to achieve optimal performance.  Handles escalated customer service challenges and maintains strong customer and cross functional relationships

Responsibilities:
·  Promotes an understanding of Enterprise Support Services (ESS) goals and contributions to secure necessary support from others to achieve business unit goals.
·  Develops relationships with key internal customers to identify, track and proactively address service needs
·  Serve as liaison with building management on all facility, life, safety, security, etc.
·  SPOC for Office Managing Partner or designee on ESS services
·  Manages all facility installations with vendors, maintenance and repairs to facility and equipment
·  Responsible for administrative support assignments
·  Creates the structure and conditions to allow information to flow within a team
·  Influences customers and/or organizational leadership to accomplish operational objectives
·  Meets or exceeds the administrative needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value.
·  Sets up full project plans rapidly for teams including; objectives, milestones, priorities, teams, calendar and nature of deliverables such as office moves
·  Focuses on potential project issues to prioritize; resources, timing, quality, scope and risk
·  Keeps teams and colleagues up to date on industry trends likely to affect EY and/or our clients’ business
·  Anticipates what customers will want and follows up on a regular basis
·  Manages within an established budget
·  Creates a knowledge transfer culture within the team
·  Excellent communications and customer service skills
·  Attention to detail and strong organizational skills are essential
·  Project management experience
·  Ability to manage multiple tasks in a fast-paced environment
·  Experience managing budgets
·  Experience with large scale office moves
·  Ability to work and communicate with all levels within the firm
·  Ability to manage without authority
·  Demonstrates basic understanding of specialized industry and/or a specific sector
·  Must be experienced with all  Microsoft Office Tools
·  Manages mid size team of up to 15-20 employees
·  Requires minimal supervision
·  Must be flexible to travel within the firm/country
·  Schedule must be flexible during office moves
To qualify, candidates must have:
·  Bachelor's degree in a related discipline, or equivalent work experience
·  Approximately  6-8 years of related experience
·  2+ year managing people

Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.