Support Engineer - OSS/ENIQ

Job description

Job Summary:

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

RSSA Regional Support Center has the mission to provide higher competence support services in the region. It will have the mandate to lift up customer’s confidence and dependability in Ericsson technical support organization, by creating an outstanding business value. RSC will have a prime focus on improving the following:
- Customer satisfaction
- Network performance
- Cost reduction
- Performance and Quality enhancement
- Incident Prevention
- Root Cause Analysis
- Hot and Critical issue handling
- Mentoring RSSA engineers

Job Responsibilities:

·  Customer Issue handling
·  Handling of dedicated support
·  Software Update Management (SUM) handling
·  Remote Service Gateway (RSG) mentoring

Key Qualifications :

·  Hands on experience with various products in the Telecom Management Services (TMS) Domain.
·  At least 2-5 years experience, with in-depth troubleshooting skills on OSS-RC platform.
·  At least 2-5 years of experience in a customer support environment.
·  Ability to independently deal with complicated technical issues and problems.
·  Advanced knowledge of Sybase database, any other database knowledge like Oracle, MySQL would be a plus
·  Advanced knowledge of VERITAS file system and the ability to vxfs implementation on the OSS-RC platform.
·  In-depth understanding of the PM functionality of the OSS-RC and its implementation using QNIQ and highly developed skills of tracing and troubleshooting PM related issues across the nodes.
·  In-depth understanding of FM functionality of OSS-RC and the ability to troubleshoot the FM related issues
·  In-depth understanding of the CM functionality of OSS-RC and ability to troubleshoot issues related to CNA, BSM, CHA, OPS, CEX, ARW etc.
·  Advanced troubleshooting skills in RNO related components of OSS-RC
·  Will be a plus, if you have experience in Installation, Implementation, Commissioning and Testing of Ericsson OSS-RC and ENIQ nodes and highly developed HW and SW troubleshooting skills on these nodes.

Why is Ericsson a great place to work?

Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and build new user experiences.

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business, and society to fulfill their potential and create a more sustainable future.

With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Ghana (GH) || || Accra || ServEng

Req ID: 195433