SME -MSIP Operations Assurance

Job description

Req ID: 125133

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators.

Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Responsibilities & Tasks

To secure delivery for the functions of onsite MSIP Operations Assurance within the OPCO or the Customer Hub structure as per Managed Services contract

This role is a blend of Technical and Management responsibilities for the Customer Hub structure IN MS contract. The role reports to MSIP OA Head for the group and accountable for end to end Operations activities, Performance Management and Customer interfacing for the OpCo or the Hub. It is an individual contributor role however will closely work with GSC_India remote delivery center and holds the functional responsibility for delivery team based in GSC_India

Customer Hub structure OpCo Level Interfacing with Customer, 3PPs, GSC and Internal Ericsson functions (Projects, ADM, Customer Support, PLM etc.)

Operations – Responsible for the fulfillment of contractual commitments specific to the OPCO or the Hub

Performance Reporting agreement and alignment on Performance reporting structure and mechanism with Customer Hub structure OpCo

Governance – Weekly and Monthly Governance with Customer Hub structure OpCo Management for contract fulfillment review

Weekly and Monthly Governance with GSC for WLA fulfillment review

Customer Satisfaction Perception Management

Drive Improvement projects

Minimum Qualifications & Experience Requirements:

Bachelor’s degree Engineering/Electronics

1-15 years of Service delivery experience in O&M and Optimization

Expert knowledge of Managed Service Operations

Expert knowledge of Intelligent Network (Charging System, EMA and EMM) Operations and Performance

Excellent command of English language, presentation and communication skills

Able to work and co-ordinate between teams, which are remotely located

Should be able to travel for meetings and discussions if required

Preferred Skills

·  Excellent Telecom market overview
·  Team Player

*LI-KM1

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Uganda (UG) || Kampala || Kampala || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log