Recovery Leader Job stage 5

Job description

Req ID: 83219

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Job Summary

The Recovery Leader is responsible for the effective restoral of service during an emergency situation.

The Recovery Leader remains involved in the handling of the case until the case is resolved or until agreed with Regional Support that the Recovery Leader is no longer required. The primary focus of the Recovery Leader is to assemble a team of specialists and to focus them towards a prompt recovery of the system. This is to be done without unreasonably impeding data collection for investigation whilst minimizing any impact to the customer's network.

Responsibilities & Tasks

· Handling emergency restoration
· Handling emergency deliverables

Desired profile

Position Qualifications

Core Competences:
· Presentation & communication skill
· Negotiation & Argumentation skills
· Project management skills
· Language skills
· Delivering Results & Meeting Customer Expectations
· Analyzing
· Persuading & Influencing
· Presenting & Communicating Information
· Leading & Supervising
· Decision & Initiating Action

Minimum Qualifications & Experience Requirements:

Preferred Qualifications & Experience Requirements:
· The ability to lead and manage a technical team
· Ability to remain calm and focused under extremely stressful situations.
· Ability to handle highly political situations
· Remains open minded when approaching problems, considering all inputs and available alternatives before making decisions.

Additional Requirments, Physical Demands, Region/Local Specifications:

Primary country and city: Mexico (MX) || Mexico City || Tecnoparque || ServEng