MSIP Operations Assurance Engineer

Job description

What does your future look like?

We are on the brink of the Networked Society - a technology revolution that will change the world for good through instant global connections and expanded freedom and opportunity.

Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Headquartered in Stockholm – Sweden, Ericsson is a publicly listed company with more than 115,000 employees

More than 180 countries use Ericsson equipment and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Technology is at the heart of our business. Ericsson engineers, researchers and scientists around the world are working on what’s next in information, communications and telecommunications (ICT).

A connected world is just the beginning. Your passion determines what comes next! Apply your ideas and insights to empowering people, business and society.

Come and discover what makes YOU + ERICSSON a powerful combination

We welcome the opportunity to meet you!

http://www.ericsson.com/careers

In this role, you will:

Job Summary:

Responsible for securing that operations activities are performing according to the SLA requirements (as reflected on the WLA) and to provide an escalation point for all KPI / operations delivery performance deviations towards the customer.

Major Responsibilities:

·  Review the WLA with Local Delivery, make sure all issues and action points are assigned and has progress, highlight to customer and escalate to MSIP OA Manager when support is needed

·  Review the relevant OLA to field operation activities toward customer, discuss and finalize details of the OLA with customer and local delivery

·  Support in RAN/TRAN incident, drive to solve the issue

·  Do the escalation in RAN/TRAN incident, drive to solve the issue

·  Do customer facing to explain details of the incident and other aspect of field activity

·  Ensure local delivery MIR (major incident report) is within SLA

·  Review and submit customer MIR for local delivery incidents

·  Review and submit customer RCA (root cause analysis) for local delivery incidents, present to customer details if necessary

·  Analyze and highlight Repeat Offender (repeated incident) if any issue need to follow-up with Local delivery or customer

·  Review and make sure PM (preventive maintenance) is executed

·  Highlight and review action for PM activities

·  Be MSIP contact point for local delivery issues, continuously try to improve operation efficiency

·  Support to carry out improvement plan

Requirements:

·  Bachelor’s degree in Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering from any reputed University
·  At least 3 to 5 years of working experience in an operations/services/technology environment, with previous experience in managing a network operations organization;
·  Subject matter expertise on operator network and understanding;
·  A detailed knowledge of Ericsson's existing and future product/services portfolio, roadmap information and system integration practices
·  Sense of urgency with quality as a key deliverable;
·  Strong background in managing/effecting change;
·  Skillful application of management information systems to the unit operations;
·  Extensive experience with the interpretation of quality indicators to detect weaknesses in the units operations and implement corrective action
·  Customer orientation with excellent understanding of service providers / operators business requirements - be able to create true client value;

Skills:

·  Fluent in written and spoken English. Additional local language skills a plus.
·  Result oriented with good skills in coordinating with people
·  Conscious of responsibility
·  Flexible and responsive to changing work patterns and demands
·  Flexible and responsive to changing work patterns and demands
·  Customer orientated
·  Ericsson knowledge

Why Ericsson?

Ericsson offers a truly global company, with a diverse, performance-driven culture, an innovative and engaging environment and opportunities to work across borders. Our employees live our vision, core values and guiding principles – sharing a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients.

We invite you to join our team as we work together to solve the world’s biggest challenges.

This position is located in Hanoi, Vietnam.

Follow us social media –

LinkedIn

Twitter

Facebook

YouTube

Please Note: We are only interested in applications from individuals and are not interested in any speculative calls or submissions from Recruitment Agencies.

*LI-MS3

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Viet Nam (VN) || Hanoi || Hanoi || Consulting&SysInt