MSIP Operations Assurance

Job description

Job Description

Date: Oct 22, 2018

Job Summary

We are now looking for a member to be part of our Managed Services team! As a part of our Ericsson Managed Services IT (MSIT) team, you will play a key role in managing the delivery of services and resources on our “live” customer network, broadcast platform and/or Information System (IS) / Information Technology (IT) infrastructure.

Based on our customer’s network specifics, you will ensure the coordination of our technology integration deployment, the quality of the implementation, the adequacy of the testing procedures and tools, the proper acceptance and the smooth handover to our operations team according to Ericsson’s and the customer’s network particularities and requirements.

Responsibilities & Tasks

·  Knowledge of Ericsson Charging System and product configuration
·  Good Knowledge of Back office charging activities
·  Good analytical skills
·  Validate and approve integration test results for a new service, terminal and equipment type or vendor
·  Secure the availability and accuracy of the customer’s asset configuration information to be used by all delivery units
·  Ensure deployment management activities are efficiently performed and supported by other delivery organizations and functions
·  Seek customer approval for deployment solutions and negotiate penalties in the case of customer non-acceptance
·  Participate on various change management boards, and forums as needed and coordinate customer participation as necessary
·  Ensure acceptance tests are performed locally and globally with customer involvement and approval as necessary
·  Approve the release and deployment strategy based on customer requirements and ensure execution of proper hand-over to operations
·  Continuously drive for efficiency, improvements and excellence in service delivery

Desired profile

Position Qualifications

Core Competences:

·  Information System / Information Technology experience and Charging System experience
·  Change management
·  Release and deployment management
·  Efficiency improvement management
·  Delivering results and meeting customer expectations
·  Analysing
·  Deciding and initiating action
·  Entrepreneurial and commercial thinking
·  Persuading and influencing
·  Relating and networking

Minimum Qualifications & Experience Requirements:

·  University Graduate in the Engineering field, or related
·  Working Experience on Charging Systems
·  Working Experience on IP Networks and Switching

Preferred Skills:

·  Problem solving and trouble shooting skills
·  Good communication skills
·  Cost Awareness
·  Social skills and awareness

Why is Ericsson a great place to work?

Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future.

With about 101,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.

Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Malawi (MW) || || Lilongwe || ServEng

Req ID: 259691

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