MSCOO Business Support Systems IT

Job description

Job Description

Date: Jul 27, 2018

MSCOO Business Support Systems IT

What does your future look like?

We are on the brink of the Networked Society - a technology revolution that will change the world for good through instant global connections and expanded freedom and opportunity.

Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Headquartered in Stockholm – Sweden, Ericsson is a publically listed company with more than 115,000 employees

More than 180 countries use Ericsson equipment and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Technology is at the heart of our business. Ericsson engineers, researchers and scientists around the world are working on what’s next in information, communications and telecommunications (ICT).

A connected world is just the beginning. Your passion determines what comes next! Apply your ideas and insights to empowering people, business and society.

Come and discover what makes YOU + ERICSSON a powerful combination

We welcome the opportunity to meet you!

http://www.ericsson.com/careers

The MS COO is accountable for the managed services contract profitability, customer satisfaction and fulfilment of the contract.

In this role;

·  responsible for the business case fulfilment and identifying add-on sales opportunities, thus ensuring continuous improving of margins.
·  To manage and develop the customer relationship on the specific contract.
·  To manage the customer interface with respect of all service delivery to a specific customer, ensuring that all services are delivered according to contractual obligations and requirements and as Ericsson’s escalation point for performance.
·  The MS COO acts as the Ericsson’s counterpart of the Customer Chief Technology Officer, being the responsible for the delivery execution and to ensure customer satisfaction, decisively adding value to the customer’s and Ericsson business.
·  The MSCOO is responsible for the line management of the MSIP organization, acting as people leader for the entire Managed Service Operation end to end.
·  Part of this job role is to take on the role of CFR.

Behavioural competences

·  Delivering Results & Meeting Customer Expectations
·  Persuading & Influencing
·  Analysing
·  Entrepreneurial & Commercial Thinking
·  Relating & Networking
·  Leading & Supervising

Why Ericsson?

Ericsson offers a truly global company, with a diverse, performance-driven culture, an innovative and engaging environment and opportunities to work across borders. Our employees live our vision, core values and guiding principles – sharing a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients.

In Australia, we are known for delivering “World-1st” projects for Australia's largest and most renowned telecommunications carriers. This is a chance to play a critical role in the success of the Ericsson organisation in Australia, whilst providing you with a fantastic career development opportunity and the chance to work alongside the brightest minds in our industry.

We invite you to join our team as we work together to solve the world’s biggest challenges.

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We will not be providing a work permit/visa for this position

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities.

Please Note: We are only interested in applications from individuals and are not interested in any speculative calls or submissions from Recruitment Agencies.

Primary country and city: Australia (AU) || || Melbourne || IT