Master Thesis Project
Stockholm (Stockholm) Design / Civil engineering / Industrial engineering
Job description
Master's Thesis Project
About Us
Ericsson is a world-leading provider of telecommunication equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision & core values. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Master Thesis Project
Doing your Master thesis with us at Ericsson means that you will work on a challenging thesis project and develop your skills in the areas you’re most passionate about. You will be exposed to a truly global organization that develops cutting edge technology which leads the way in the Networked Society. Our non-hierarchal culture will let you engage with some of the brightest minds in the industry – At Ericsson we believe in a supportive, open environment where you can ask anyone, anything, anywhere around the world.
For you - this is a great opportunity to learn from the foremost experts in the field as well as develop a deeper knowledge about the ICT industry and what areas might suit you as you start the exiting journey of your future career. You will work within Ericsson Business Unit Network Services, Practice Area Network Roll-out and Customer Support.
Project 1: Research Description - Fiber Network Deployment – Civil Work related methods and techniques used in Fiber Deployment projects
Today’s digital life is expanding into more areas of society and business. When one person is connected their life changes, and when everything is connected - our world changes. In the Networked Society, the access to send and receive data is central to us. The need for fiber-optic transmission is rapidly increasing to cope with the ever increasing bandwidth requirement driven by new applications, specifically video related services. Fiber is also a key enabler for the next generation all-optical IP network.
The purpose of this thesis work is to investigate different Civil Works related deployment techniques that can be used when building Fiber Networks. As the Civil Work related part, especially for underground networks, represents the largest cost in Fiber deployment projects, it is important that we have a good understanding of the different methods and techniques to be used, their associated benefits and cost as well as applicability in different types of deployment scenarios.
In this thesis work you will be part of a dedicated team working with fiber deployment projects globally. You will have the unique opportunity to be part of creating the ways of working and recommendations for our fiber business globally. The scope will depend on your background and interests.
Qualifications
This project is suitable for a master student within civil- or mechanical engineering. Excellent grades and fluent skills in written and spoken English are also essential requirements. The work is research-oriented, therefore the ability to learn quickly, work independently and identify problems and solutions is necessary.
Moreover, you have several of the following competences;
· Master’s student with most courses completed and good grades
· Excellent communication and team working skills
· Excellent written and spoken English, ability to work as part of an international team
· Strong result orientation and thirst for knowledge
· Interest and experience from the telecom industry
Project 2: Research Description - The Digital Transformation of Service Delivery
The traditional telecom support services business is rapidly evolving when we introduce cloud in the convergence of Telecom and IT, a digital transformation driven by changes in the market and higher demand on outstanding customer experience when delivering customer support. Leading this transformation and be perceived as the market leader requires new tools, new ways of working, new methods and new knowledge.
The purpose of this work is to explore new innovative ways of working in enhancing customer experience when delivering support services, using the experience from computer game industry (e.g. storytelling and game design) and/or analytics and machine learning. You will have a unique opportunity to contribute to Ericsson’s innovation in the services area. The scope will depend on your background and interests.
Qualifications
This project is suitable for a master student with a degree in data science, engineering, game development or similar. You believe that disruptive innovation happens in the intersection of different technology areas. Excellent grades and fluent skills in written and spoken English are also essential requirements. The work is research-oriented, therefore the ability to learn quickly, work independently and identify problems and solutions is necessary. Moreover, you have several of the following competences;
· Master’s student with most courses completed and good grades
· Good knowledge in machine learning
· Interest or degree in game development
· Excellent communication and team working skills
· Excellent written and spoken English, ability to work as part of an international team
· Strong result orientation and thirst for knowledge
· Self-motivated and positive attitude
Project 3: Research Description - Successful omni-channel approach in B2B service industries
The traditional telecom support services business is rapidly evolving when we introduce cloud in the convergence of Telecom and IT, a digital transformation driven by changes in the market and higher demand on outstanding customer experience when delivering customer support services. Leading this transformation and be perceived as the market leader requires new tools, new ways of working, new methods and new knowledge.
The purpose of this work is to explore how other industries use self-service to enhance customer experience when delivering support services, leveraging the omni-channel approach to move up the value chain. Which ways of working are successful in increasing customer experience and growing the support services business? Which impact will digital media innovation and intelligent automation have on active self-service B2B value creation? A competitive analysis has to be made and the finding shall be the differentiator for Ericsson going forward. You will have a unique opportunity to contribute to Ericsson’s innovation in the services area. The scope will depend on your background and interests.
Qualifications
This project is suitable for a master student with a degree in business, engineering, or data scientist. You believe that disruptive innovation happens in the intersection of different technology areas. Excellent grades and fluent skills in written and spoken English are also essential requirements. The work is research-oriented, therefore the ability to learn quickly, work independently and identify problems and solutions is necessary. Moreover, you have several of the following competences;
· Master’s student with most courses completed and good grades
· Excellent communication and team working skills
· Excellent written and spoken English, ability to work as part of an international team
· Strong result orientation and thirst for knowledge
· Self-motivated and positive attitude
Project 4: Research Description - Customer Support Business Models in the Digital Age
The traditional telecom support services business is rapidly evolving when we introduce cloud in the convergence of Telecom and IT. The telecom business has been for many years driven and contracted, delivered and performed based on customers demand and request through requests for proposals. This has led to that the tailoring of services between operators is large and the possibility for standardization is limited. At the same time the IT industry has been strict on what and how to contract and deliver support services with the result of a high degree of standardization leading to efficient delivery structure in tools, processes and methods.
When these two industries now are coming closer to each other there is a need for a new and state of the art method for contracting and delivering the service. In order to stick out and be regarded as market leader requires new tools, new ways of working, new methods and new knowledge. The convergence of the two industries into the Digital Age are opening the possibilities for new business models.
The purpose of this work is to explore business models from other industries in the customer support service area. Which business models are successful in growing the business in a world where customer support services are more commoditized? What makes the new and state of the art way of supporting products, solutions and networks in the Digital Age? What is the new industry dynamics that is required to be the leader? What are the tools and competence required to stand out and being successful?
The thesis shall require a comprehensive market analysis to find the unique selling points when the new industry domain is being formed. A competitive analysis has to be made and the finding shall be the differentiator for Ericsson going forward. The scope will depend on your background and interests.
Qualifications
This project is suitable for a master student with a business, engineering or law degree. Excellent grades and fluent skills in written and spoken English are also essential requirements. The work is research-oriented, therefore the ability to learn quickly, work independently and identify problems and solutions is necessary. Moreover, you have several of the following competences;
· Master’s student with most courses completed and good grades
· Excellent communication and team working skills
· Excellent written and spoken English, ability to work as part of an international team
· Strong result orientation and thirst for knowledge
· Self-motivated and positive attitude
Please specify which project you would like to work on.
The project is planned to start in January 2017 and the scope is 30 university points (högskolepoäng). A stipend salary will be given during the thesis project. Applications should include a short motivation letter and a CV (in English), as well as transcripts of records. Candidates are invited to send their applications as soon as possible. This master thesis is typically done together with another person. If you don’t have a partner we’ll be happy to receive your solo application. The selection and interview process is ongoing.
If you have any questions, please contact ellinor.ericsson@ericsson.com
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