IT&Cloud Customer Operations Manager Job stage 7

Job description

Req ID: 146230

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

Position Summary:

The Customer Operations Manager (COM) ensures that all contractual deliveries are fulfilled towards one customer account. The role is responsible for ensuring end to end operational performance towards the account according to agreed targets. The role is acting on behalf of Operations, typically for one or more customer accounts. The role shall ensure that the portfolio is managed and that projects within that portfolio are progressing according to schedule.

Responsibilities & Tasks:[Reference CCM - Job role specific competencies, responsibilities and tasks]

·  Manage all aspects of the complete delivery portfolio
·  Handle customer and stakeholder engagement
·  Develop the business

Position Qualifications: [CCM plus local input]

Core Competencies:

·  Leadership Competence
·  Financial Acumen and Analysis
·  Business understanding
·  Customer Relationship Handling
·  Negotiation and argumentation
·  Project & Program Management
·  Communication
·  Coaching & Mentoring

Minimum Qualification and Experience Requirements

·  [Bulleted List Item]

Preferred Qualification and Experience Requirements

·  The holder of the COM role is expected to have a background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
·  The COM is also expected to have several years of experience from a leadership role, preferably from the area of Service Delivery and/or Operations.

Additional Requirements, Physical Demands, Region/Local Specifications:

·  [Relocation, certifications, travel requirements, immigration, background check, etc.]
·  [Local specifications, legal disclaimers, Conclusion, as applicable]

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Viet Nam (VN) || Hanoi || Hanoi || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log

Desired profile

Position Qualifications: [CCM plus local input]

Core Competencies:

·  Leadership Competence
·  Financial Acumen and Analysis
·  Business understanding
·  Customer Relationship Handling
·  Negotiation and argumentation
·  Project & Program Management
·  Communication
·  Coaching & Mentoring

Minimum Qualification and Experience Requirements

·  [Bulleted List Item]

Preferred Qualification and Experience Requirements

·  The holder of the COM role is expected to have a background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
·  The COM is also expected to have several years of experience from a leadership role, preferably from the area of Service Delivery and/or Operations.

Additional Requirements, Physical Demands, Region/Local Specifications:

·  [Relocation, certifications, travel requirements, immigration, background check, etc.]
·  [Local specifications, legal disclaimers, Conclusion, as applicable]

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Viet Nam (VN) || Hanoi || Hanoi || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log