Fibre Implementation Manager, Job Stage 6

Job description

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Job Summary

This role can be based in Guildford or Newbury.

·  The Ericsson Fibre Implementation Manager (IM) is responsible to plan, lead, manage and coordinate the delivery of fibre customer orders/projects through Ericsson's sub-contractors and internal fibre delivery teams.
·  The Fibre IM is also responsible for maintaining the cost budget and will report the financial status and progress of individual customer orders to the project manager.
·  The Ericsson Fibre Implementation Manager must combine a strong technical knowledge of fibre services with great planning, organisational and communication skills, detail-oriented in order to achieve orders right first time, within budget and to the required quality standards.

Key Accountabilities:

·  Plan, lead and coordinate the fibre delivery teams to obtain the best delivery precision within the cost budget and agreed timescales.
·  Control and scheduling of required tasks for internal Ericsson and sub-contractor teams to deliver customer orders and fibre implementations. To include civils, cabling, materials and logistics, local authority engagement, noticing, traffic management, permits and OH&S requirements.
·  Effective operating procedures to be developed and managed with Ericsson subcontractors and internal teams to ensure the successful delivery of all customer orders. Ensure internal customer delivery targets and measurements are supported by back-to-back subcontractor commitments
·  Manage the change control process for customer orders, controlling the variations to design in the field between the subcontractors and Design & Build Team
·  Work closely with all areas of the business to address customer issues or service
·  Provide adequate and timely updates & reports to include measurements on delivery against planned dates, time reduction and quality compliance of test results. To include a daily work progress report and weekly project cost report.
·  To ensure resources, capabilities and capacity to meet both existing and new business demand are in place.
·  Support Ericsson internal and subcontractor teams to ensure understanding and adherence to Ericsson fibre services delivery processes and tools
·  Create and implement a low level time schedule based on milestones agreed in the Customer Contract.
·  Maintain and assure the quality level according to the Customer Contract and Ericsson Standards.
·  Deliver the project according to the Customer Contract as well as monitor and control implementation and the Deployment Process.
·  Implement and ensure that local regulations relevant for the rollout of the project are followed.
·  Have read and understood the Customer Contract and relevant standards to ensure that deliverables are according to the scope of the contract.
·  Secure the right understanding of the Customer Contract to enable identification and need of Change Orders including report obstacles outside Ericsson control and if needed support the CPM in the negotiation regarding compensation.
·  Continuously gather and update reports regarding Service Provider's performance and quality (including capacity and competences), to be reported to (A)SP Management and Sourcing.
·  Secure the quality and quantity of the performed work by Service Providers prior to the approval of the invoice specification.

Skills and behaviours required

·  Experience of implementation management/delivery of fibre rollout (B2B, FTTx, HFC) projects including design, survey, wayleaves, permitting, civils, cabling and splicing to UK fixed and cable operators
·  Excellent knowledge of NRSWA and Traffic Management requirements for civils and cabling work in public highways
·  Good knowledge of CDM Regulations and up-to-date working knowledge of related legislation
·  Good knowledge of fibre design, survey and as-built requirements
·  Excellent communication and organisational skills and customer relationship management skills. Service oriented. Proven ability to work under pressure and to tight timescales
·  Ability to troubleshoot and make appropriate decisions based on knowledge of fibre installation and assurance
·  Logical thinker/problem solver who is self-motivated & confident.
·  Ability to work independently on multiple activities, showing appropriate level of prioritisation and escalation skills
·  Knowledge of Project Management techniques & methodologies – PROPS-C (Ericsson), Prince-II, etc., specifically scope management
·  Knowledge of Change Management Techniques
·  Excellent commercial skills – i.e. able to recognise opportunities for add-on sales & develop propositions.
·  Profound understanding of customer challenges within fibre network domain
·  Demonstrates active listening skills with customers and internal teams
·  Shows personal accountability and result oriented behaviour at all times
·  Actively builds and maintains a wide contact network with customers, suppliers, competitors and Ericsson colleagues

*LI-JV1

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: United Kingdom (GB) || Surrey || Guildford || Consulting&SysInt