Customer Network Support Engineer (CNS) Job stage 5

Job description

Req ID: 101397

Ericsson is world's leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology. Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet's greatest challenges.

We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team!!!

GSM-RAN CUSTOMER NETWORK SUPPORT ENGINEER

Job Summary:

The CNS Engineer is part of the Customer Network Support team, supporting the customer and shall deliver support services according to the contracted Services Level Agreements by means of established processes.
With detailed customer networks knowledge and knowledge of the customer strategies the Customer Network Support Engineer identifies business leads and promotes Ericsson products and services to secure add on sales.

The Customer Network Support Engineer enables efficient service delivery of contracted customer support services by owning / drive the Customer Service Request within the Ericsson support organization.
The Customer Network Support Engineer is taking active part of the Emergency Handling support and is task managed by the Service Delivery Manager.

Main Responsibilities:

• Customer Service Request handling. Emergency Handling.

• Develop and maintain relationships with customers.

• Identify new business opportunities.

• In charge of Technical Support projects such as system's upgrades, updates, etc.

• Troubleshooting.

Technical Skills:

• BTS and/or RBS.

• BSC and EVO.

• IP.

• RF Network Optimization.

• KPI Monitoring.

Soft Skills:

• High customer oriented.

• Good communication and personal interaction skills.

• Work under pressure.

• Adaptability.

• Creativity.

• Accountability.

*LI-POST

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Mexico (MX) || Mexico City || Tecnoparque || ServEng