CSI Program Director Charging and Billing Job stage 7

Job description

Req ID: 92846

Job description:

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Job Summary

The CSI Program Director drives large and complex Professional Services engagements towards one of Ericsson's customers. The CSI Program Director supports the Engagement Manager and the KAM with extensive Telecom and Services knowledge. By taking on both the CSR and CFR role, the CSI Program Director is the overall responsible for the Core 3 team, especially for:

· The overall solution
· The overall cost estimation
· The delivery model (mix of on-shore, near-shore and off-shore resources)

Once the deal is won, the CSI Program Director is the head of the delivery, until the complete fulfillment of the contract, ensuring the continuity from presales to delivery, actively seeking to improve top and bottom lines with due consideration to Customer satisfaction and Ericsson's business objectives since these programs often have visible impact on the Business Unit and corporate results.

In addition to the pre-sales and delivery activities, there are more tasks assigned to the CSI Program Director, such as:

· Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer's trust in Ericsson as a system integrator.
· Driving up-sales opportunities
· Coaching the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.
· Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.

Behavioral Competences

· Entrepreneurial & Commercial Thinking
· Persuading & Influencing
· Relating & Networking
· Delivering Results & Meeting Customer Expectations
· Planning & Organizing
· Leading & Supervising

Responsibilities & Tasks

Takes the overall CSR & CFR role

· Ensure alignment of the Customer Solution with Ericsson portfolio strategy in large and complex business engagements
· Responsible for dimensioning, and scoping of the customer solution in large and complex business engagements
· Identify and drive potential sales opportunities / add-on sales

Set-up, manage and deliver a program

· Drive the scope definition, cost calculation and planning for different players, e.g. internal, 3PP's or Consultants
· Translate, analyze and define customer requirements
· Manage the operational relationship with the customer

Manage program operational relationships

· Responsible for the contract execution strategy and risk exposure
· Manage contract changes and/or amendments during the contract execution

Secure delivery compliance

· Drives the definition of the total customer solution together with the assigned solution team
· Secures compliance to both contractual and business case requirements

Qualifications and Experience

Multi-year international experience in Telecom, Professional Services, IT transformation with high complexity is required

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

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