Business Service Improvement Manager

Job description

Ericsson is a world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology for telecom operators and other industries. Today, more than 40 percent of the world’s mobile traffic goes through Ericsson networks in over 180 countries, and we support customers’ networks servicing more than 2.5 billion subscribers. Using innovation to empower people, business and community, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions to help shape a more sustainable world.

We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential every day. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

We welcome the opportunity to meet you!

Job Summary:

This position is responsible for developing and delivering efficient and effective analytic solutions to the Shared Services Organization within Group Functions.

Responsibilities & Tasks:

· Act as interface and coordinator of strategic and tactical analytic solutions with one or more functional organization

· Identify tactical and strategic analytic improvement areas, based on customer and business needs

· Project manage and deliver analytic solutions aligned with the tactical and strategic needs

· Drive change & improvements within and across functions/units, processes & value flows

· Develop and deliver KPI and operational analytic solutions

· Collaborate and align with Ericsson Group Analytics and IT data security, technology, and analytic platforms

· Train functional organizations on appropriate analytic platforms and solutions
· Actively participate in the evolution of the SSO Business Analytic team

Core Competences:

· Analyzing

· Change & Improvement management skills

· Project/Program Management skills

· Communication Skills

· Process Management Skills

· Ericsson Business Process Knowledge

· Customer Insight

· Ericsson Knowledge

· English Skills

Behavioral Competences:

· Delivering results to aggressive timelines

· Collaborating, persuading, and influencing

· Relating and networking

· Creating and innovating

· Deciding and initiating action

Minimum Qualifications & Experience Requirements:

· Bachelor’s degree in a related discipline
· 1 year experience providing research and analytic solutions
· Proficient Excel experience

Preferred Qualifications & Experience Requirements:

· 3 years’ experience providing research and analytic solutions
· Database management experience, MS Access, SQL, and Oracle
· Advanced analytic tool experience, Tableau or equivalent
· SAP experience

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Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Romania (RO) || Bucharest || Bucharest || ProdMgt

Req ID: 163625