BSS Operations Engineer

Job description

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Job Summary

As BSS Operations Engineer, you will ensure the services are operated within parameters agreed with the customer. You will frequently interact with customer representatives and other Ericsson departments within a multinational environment to jointly define technical solutions to the problems that arise during service operation. The BSS Operations Engineer is primarily responsible to analyze and troubleshoot incidents and problems to restore service with minimal impact and to deliver solutions improving service levels and overall customer satisfaction.

Responsibilities & Tasks

· Network (& Service) performance management & capacity management, responsible to ensure that the services or resources are performing adequately & that enough capacity is available to meet the business requirements & growth projections. This function will prompt the need for a specific network optimization.

· Preparation of low level design documentation for change requests (configuration changes, new code, parameters changes, etc.) according to requests sent by Engineering Customer Department. The implementation of those changes is not OE team responsibility. Some of those changes are recurrent.

· Preparation of low level design documentation for changes (configuration changes, new code, parameters changes, etc.) according to requests sent by other organizations, as, for instance, Assurance Customer Department, Back Office, MAS, OE, Support Organization, etc. The implementation of those changes is not OE team responsibility.

· Preparation of TIA (Technical Impact Analysis) for projects, taking as input the information delivered by the Project Team or by Engineering Customer Department.

· Reports on Licenses and Capacity.

· Provision of technical information and answers to customer consultations related to requirements, network incidents, etc.

· Support to Trouble Tickets in relation to Solution Configuration. OE team takes ownership of the TTs being handled by them.

· Managed Services Documentation updates. OE is responsible of keeping the OE documents up to date.

· Handover activities related to projects (OE has to check that the impacts in the TIA have been taken into consideration and that the Capacity/License reports and that the documentation are also updated).

Desired profile

Position Qualifications

Technical skills:

- Good knowledge on Unix Operating System (Solaris, Linux, HP). VM knowledge (VMWare, VitrualBox etc.) would be a plus

- Knowledge of Shell scripting (Perl, python and Java will be an added advantage)

- Database knowledge (Oracle, MySQL)

- Experience with technical troubleshooting

Optional Technical skills:

- Knowledge of Ericsson Charging Systems (SDP/AIR/CCN/VS) would be a plus.

- Knowledge on basic networking concepts. CCNA would be a plus

- Exposure to open source technologies

- Good GSM understanding

Preferred Qualifications & Experience Requirements:

· Analytical & task oriented
· Good communication skills
· Cost awareness
· Social skills & awareness
· Problem Solving & strategic thinking

*LI-RS2

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Romania (RO) || Bucharest || Bucharest || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log