2nd Level Operations Job stage 6

Job description

Job Description

Date: Jun 13, 2019

Job Summary:

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities:

You will help with Assurance support activities

·  Incident management
·  You will assist with Problem management
·  System administration
·  And you will work with Billing operations

Key Qualifications:

·  Bachelor level, in engineering (IT, Telecom) or  
·  3-5 years’ experience of deploy system test and lead testing team. 
·  ISEB/ISTQB software testing qualifications would be an advantage 

Additional Requirements:

·  Knowledge of Managed Service telecom operations practice
·  Knowledge sharing and collaboration skills
·  Ericsson knowledge
·  English skills
·  Delivering results & meeting customer expectations
·  Analyzing
·  Working with people
·  Creating & innovating
·  Applying expertise & technology

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EEO/AA employer M/F/Disabled/Veterans.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetics information.

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Ericsson is an equal opportunity employer and is committed to providing reasonable  accommodation for qualified disabled individuals during the application and hiring process.  Ericsson will make modifications or adjustments to the job application or interview process that will enable a qualified applicant to be considered for a position.  If you require an accommodation due to a disability, please contact Ericsson at or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.

Primary country and city: United States (US) ||  || Overland Park || ServEng

Req ID: 283814