Zonal Sales & Collections Officer Job Details | ENGIE

Job description

Job Title:

Zonal Sales and Collection Officer

Department:

Commercial Department

Reporting line:

Zonal Sales and Collection Manager

Location:

Zones, Kenya

 

 

Job Purpose/Mission

 

The Zonal Sales and Collection Officer will be responsible for recruitment, retention and training of agents and support the zonal sales and collection manager in sales and collection.

 

Responsibilities

 

·  Trainings of agents within the zones.
·  Conduct and support customer education clinics within the zone.
·  Develop individualized training plans for underperforming agents through trade accompaniment.
·  Develop new approaches and techniques for making improvements in training programs.
·  Measure the performance of trainees after the session.
·  Screen and recruit agents that have a commercial and Credit (collection) Personality.
·  Support the update of training materials.
·  Maintain and update records of training sessions.
·  Schedule training of new and old agents.
·  Stay updated with current market trends and the changing demands of the zone sale environment.
·  Support the zonal sales and collection manager in the management of the sales and collection agents, and area agent leads in the sales and collection activities to deliver targets.
·  Working with tight deadlines and providing valuable input on projects to enhance and customize training processes to exceed operational needs.
·  Diligently provide regular detailed status reports to your team while providing recommendations on corrective action if deliverables are in jeopardy

 

 

 

 

 

 

 

Knowledge and Skills

Experience :

·  3 years’ experience within service subscription industry/Micro Finance/Asset financing leading a team.
·  Sales Success Track record
·  Loan Sales & Portfolio Management experience
·  Experience in the development of Sales Strategies and loan collection strategies
·  Computer skills in a Microsoft Windows environment
·  Good oral and written communication
·  Experienced at multitasking under pressure against demands and deadlines, whilst always maintaining a positive and constructive attitude and demeanor
·  Evidence of the practice of a high level of integrity, professionalism, confidentiality and maturity
·  Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision
·  Excellent organizational skills and attention to detail
·  Agility and innovation

 

Qualifications :

·  Diploma/Bachelor’s degree.

 

Language(s):

·  English
·  Kiswahili

 

Business Unit:  GBU Flexible Gen & Retail

Division:  Energy Access

Legal Entity:  Engie Mobisol Kenya Limited

Contract Type:  Fixed-Term

Job Type:  Full - Time

Professional Experience:  Skilled ( >3 experience <15 years)

Education Level:  Technical College Diploma