Resident Liaison Officer - Cambuslang

Job description

Keepmoat Regeneration are recruiting for a Resident Liaison Officer to be based at 
Keepmoat House, 1 Cambuslang Way, Glasgow G32 8ND . This is a permanent full time role working 39 hours per week. On offer is a competitive salary, and benefits package.

Keepmoat Regeneration, part of the ENGIE Group, is the leading provider of regeneration services in the UK. Keepmoat Regeneration designs, builds, refurbishes and maintains homes, buildings and the facilities, places and spaces that support our communities.

We work in partnership with housing associations, local authorities, the private sector and residents to invest in local communities, strengthen local economies and transform lives.

We specialise in working with public and private sector landowners and landlords, bringing brownfield sites into active use and breathing new life into neighbourhoods across the UK.

We are passionate about maximising the social and economic benefits wherever we work, which is why we employ local people and suppliers and work closely with our residents.

Purpose of the Role:
The role of the Resident Liaison Officer is a vital one.  For many residents you will be the first person they meet from Keepmoat.  Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. 

Key Responsibilities:
Assist with site set up

·  Develop effective working relationships with client representatives to reduce duplication and ensure consistency of information and approach
·  Visit each resident prior to engage them in the programme and obtain sign up to the Project.
·  Establish resident’s individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly.  Work with site staff to implement effective practices
·  Carry out a property condition survey and appliance survey with photographs where necessary with the tenant before works start in the property
·  Create and maintain resident files
·  Liaise with site management staff to enable the flow of information between all parties
·  Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues
·  Arrange appointment for surveys and works
·  Ensure all RLO procedures and paperwork is administered in line with Keepmoat policies and procedures
·  Manage complaints in line with our complaints procedure
·  Produce and distribute high quality, easy to understand communication materials as requested
·  Participate in Project Management meetings as required
·  Work with the Community Investment Officer to deliver initiatives to the residents
·  Observe site Health & Safety rules and ensure any risks are reported immediately to the site manager
·  Ensure the ‘Key Safe’ procedure is adhered to in line with company policy
·  Arrange satisfaction surveys for all residents, collating responses and work with project staff to use feedback to improve our service
·  Seek continuous improvement in resident liaison procedures
·  Any other reasonable management request
For more information about Keepmoat Regeneration please visit:https://www.keepmoatregen.com/

What we are looking for:

Skills and abilities

·  First rate communication skills
·  Good at developing relationships
·  Ability to work remotely as well as part of a team
·  Able to work to deadlines
·  Computer literate in MS office
Experience

·  Previous experience within a face to face customer service role
·  Previous resident liaison experience within the social housing sector
·  Report writing
·  Full clean Driving Licence Why work for us?

At Keepmoat Regeneration we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers.

We offer you:

·  Competitive rates of pay – We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year.
·  Bonus Scheme – Our annual bonus scheme is linked to team and company performance.
·  Special offers for staff – We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.
·  Trust – We encourage you to come up with ideas and get the most out of your job with us.
·  Recognition – We have a scheme to reward people who go the extra mile for our company.
·  Development – we offer genuine development opportunities to progress your career. For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. Keepmoat Regeneration do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

This job advert is supported by the Keepmoat Regeneration Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Keepmoat Regeneration Managers.