Resident Liaison Officer

Job description

ENGIE are recruiting for 4 Resident Liaison Officers to be based in Hebburn. These are a mixture of permanent and temporary roles working 37.5 hours per week. On offer will be a competitive salary. The role holder will report into the Lead Resident Liaison Officer. 

To provide effective liaison between the Site Team and members of the public affected by our work. Delivering a consistent service across the Region.  To assist in the smooth running of contracts and provide Resident Liaison Officers support. Assist in the delivery of our CSR commitments. To understand, implement and adhere to the company SHEQ policy/strategy and ensure all employees reporting to you do the same.

Main Duties and Responsibilities

·  Ensure implementation of all Company Policies and Procedures.
·  To keep all Tenants fully informed as to the programme of events regarding their particular dwelling.
·  To regularly visit Tenants to establish and resolve any problems that may arise or have already arisen.
·  To work closely with the Client and their representatives (including Housing Department) in ensuring good relations are maintained with the Tenants and the expeditious execution of the works.
·  To immediately inform the Site Manager of any serious problems arising.
·  To prepare a report every week for the Site of events occurring / affecting Tenants.  This report is to include: All complaints or problems encountered and how they have been remedied, confidential notes on problem addresses.
·  To be responsible for meter readings at Contract and Decant Houses where appropriate.
·  To deal with customer complaints in accordance with the QA Procedure.
·  To attend site meetings / team meetings or any meetings relevant to site.
·  Community awareness i.e. Newsletters / safety competitions etc.
·  To provide Handover Packs and instruct on new installations.
·  Assist with training and support for Assistant Resident Liaison Officers
·  Respond courteously and promptly to all customer queries and complaints and ensure a copy is sent to the Site Manager.
·  Accurately record all customer complaints and process as per QA procedure.
·  Keep customer informed as to action taken in respect of their complaints.
·  Advise Site Manager directly and immediately of any situations that have, or are likely to, cause conflict with Customers
·  Be responsible for your safety and others around you, including public protection
·  Make every effort to attend all mandatory courses related to your role
·  Comply with all the roles and responsibilities as set out within the SHEQ management system
·  Compile and distribute the following reports: Weekly Complaints report to Site Manager and Client, Weekly Access Report to Site Manager and Client, Monthly Complaint / Access report to Quantity Surveyor, Monthly Claims Summary to Area / Construction Director.
·  Assist in the delivery of CSR commitment, CCS scheme,  deliver school talks etc For more information about ENGIE please visit:http://www.engie.com/en/candidates-area/

Previous Experience and Qualifications

·  High level of computer literacy in MS Office, (Word – Intermediate, Excel – Intermediate, Outlook – Intermediate)
·  Competent, clear and concise writer
·  Excellent verbal communication skills
·  Good level of numeracy
·  Strong presentation skills
·  Good influencing skills
·  Other IT packages
·  Report writing
·  Knowledge of partnering For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.