Loan Recovery Officer Job Details | ENGIE

Job description

Job Title:                         Loan Recovery Officer              

Department:                 Customer Finance       

Reporting Line:             Collections Manager  

Location:                         Nairobi, Kenya

 

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

 

Job       Purpose/Mission  

The Loan Recovery Officer is responsible for the receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts.

 

 

Responsibilities

·  Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
·  Ensure proper documentation of open loan cases.
·  Ensure customers are paying on time in assigned loan portfolio
·  Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
·  Recommend and work with external service providers on portfolio management by escalating repossession cases.
·  Customer education to customers on impact on loan non-repayments.
·  Supporting the analysis of causes for portfolio deteriorations
·  Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
·  Restructure loan repayment plan from delinquent clients as per policy and procedure

 

Knowledge and Skills  

  Experience :

·  Experience in customer relationship management 
·  Team player 
·  Computer literacy, particularly good working knowledge of Microsoft Excel
·  Self-starter with a passion for Mysol and its mission to plug in the world 

 

Qualifications :

·  Holder of bachelor’s degree in business administration or any other related field
·  1-year Previous experience in loan recovery preferably in a call center setting.

 

Language(s):  

·  English
·  Kiswahili

 

Technology :

·  Experience in technology required for the role

Business Unit:  GBU Flexible Gen & Retail

Division:  Energy Access

Legal Entity:  Engie Mobisol Kenya Limited

Contract Type:  Fixed-Term

Job Type:  Full - Time

Professional Experience:  Junior (experience < 3 years)

Education Level:  Bachelor's Degree