Helpdesk Operator - Gadeon House, Exeter

Job description

Workplace Solutions are recruiting for a Helpdesk Operator to be based in Gadeon House, Grenadier Road, Exeter Business Park, Exeter, EX1 3UT. This is a permanent, full time role working 37.5 hours per week, Monday to Friday 09.00 - 17:00 with flexibility on start / finish times, (this could differ by one hour - 08:00 - 16:00).
On offer is a competitive salary of £20,000 - £22,000 per annum.

General Overview

The primary responsibility of the Helpdesk Administrator is to ensure that the facilities services teams are supported through the effective management of the Integrated Workplace Management Solution.

Key Responsibilities

·  Work to deliver the Property Services Service Level Agreement with the business and build relationships with key stakeholders at all levels.
·  Possess an in-depth knowledge and proactively take ownership of Managed Services on the Helpdesk,  providing first line problem resolution, decision making and working with the Facilities Managers to fulfill service issues.
·  Liaise on a regular basis with Facilities Teams to ensure maximum productivity
·  Maintain and develop Property Services databases, including online systems and asset management in line with change control processes.
·  Assist to develop planned preventative maintenance schedules and manage reactive requests in accordance with contract specifications and Key Performance Indicators. 
·  Produce and analyse detailed management information reports to assist with performance management and measurement of SLA’s and KPI’s.
·  Exercise cost control and monitoring, an in-depth understanding of ordering procedures, payment,procedures and budgeting including reconciliation of invoices and preparation of monthly financial information for reports
·  Possess a proactive approach to own personal development and assist in the development of others on the helpdesk where necessary. Attributes

·  The jobholder should have strong interpersonal and communication skills and to be a team player. They should demonstrate the willingness and flexibility to work across the department and have the ability to balance their workload.  They should also have a clear comprehension of the Company’s goals and objectives and be willing to undertake special projects from time to time to meet business requirements.
·  Excellent time management skills and the ability to effectively prioritise workload from a variety of different sources.
·  Ability to build and maintain effective working relationships with suppliers and stakeholders.
·  Self motivated with strong organisational skills and a methodical approach to prioritising and organising work.
·  Ability to be innovative and identify ways of improving services.
·  Experienced in extracting information from databases for inclusion in report packs for each of the key areas within Property Services
·  A respected point of reference for all matters relating to the services being managed.
·  A knowledge of contract administration.
·  Proactively seek opportunities to broaden and deepen knowledge base.
·  Co-operate, work with and support team members to assist in achieve team/ department goals.
·  Ability to quickly establish a rapport with business managers, teams and peers
·  Adaptable to new situations/tasks and quickly learns new information
·  Attention to detail and can work to achieve deadlines
·  Experienced in extracting information from databases for inclusion in report packs for each of the key areas within Property Services
·  A respected point of reference for all matters relating to the services being managed.
·  Proactively seek opportunities to broaden and deepen knowledge base.
·  Co-operate, work with and support team members to assist in achieve team/ department goals.
For more information about ENGIE please visit:http://www.engie.com/en/candidates-area/

·  Good General Education with a minimum of 5 GSCE’s grade A* - C or equivalent
·  The post holder should have developed PC skills and have a good knowledge of IT packages including Word, PowerPoint, Excel, Outlook and the Property Services Integrated Workplace Management Solution.
·  Previous experience of operating within Facilities Management or Property Services Function.
·  Good communication skills and highly numerate.
·  Have, or be willing to work towards CIPS certificate level 3.
For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. Workplace Solutions do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

This job advert is supported by the Workplace Solutions Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Workplace Solutions Managers.