Helpdesk and Purchasing Operative

Job description

ENGIE are recruiting for a Helpdesk and Purchasing Operative to be based at 
Royal Blackburn Teaching Hospital, Haslingden Rd, Blackburn BB2 3HH  . This is a 12 Month   Fixed Term(Maternity Cover),  full time role working 40  hours per week, Monday - Friday, 8 am - 5 pm .  On offer is a salary of £19,000 per annum.

General Overview: 

The successful candidate will respond to, plan and organise the reactive and planned maintenance works for all facilities management work from customer enquiry to job completion. You will be expected to deliver excellent customer service, interpret and manage work orders through the Maximo (CAFM) system, planning and dispatching both Reactive and Planned Maintenance works to a number of engineers, sub-contractors and site managers, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.  Reporting directly to the Workflow Supervisor and Performance Manager and working closely with the Site Team and the Technical team, your main responsibilities and duties will be:

Main Responsibilities/Duties Include:

·  First point of contact for incoming telephone calls and service requests.
·  Logging work order requests and inputting details into a CAFM system.
·  Delivery of updates and tracking requests through to job completion in line with Service Level Agreements (SLAs).
·  Understand, identify and apply the SLA for each service request.
·  Sort and dispatch calls to engineer, sub-contractors and site managers based on the correct skills sets, geographical location and service delivery arrangements.
·  Re-plan and reassign work as required to manage workload and priorities.
·  Meet SLA targets and respond to customer demands.
·  Plan daily workload for engineers using available systems.
·  Prioritise urgent jobs and plan and dispatch operative/sub-contract support to meet demand.
·  Organise planned maintenance for engineers, sub-contractors and site managers. 
·  Raise purchase requisition and/or purchase orders.
·  Ensure compliance with statutory and company procedures, across all functions.
·  Collate accurate and punctual reports as required
·  Analysis of job history/running reports to avoid duplication.
·  Ad hoc administration duties.
·  To comply with company procedures to ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment.
·  Escalate any complaints as required and support continuous improvement to reduce levels of customer complaints.
·  Work in collaboration with the team on site.
·  Promote customer feedback and surveys
·  Assisting a variety of departments, helping to ensure contractual compliance.  Communicating effectively with the Site Team to ensure information flows smoothly. For more information about ENGIE please visit:http://www.engie.com/en/candidates-area/

Qualifications or Required Experience: 

·  Previous Helpdesk Experience desirable.
·  Experience working with a CAFM system is desirable.
·  Computer literate – experience using Microsoft packages
·  Administrative experience
·  Excellent communication skills
·  Excellent customer service skills
This role requires an enhanced disclosure
An enhanced disclosure contains the following information:

·  All convictions both current and past,
·  Cautions, reprimands and warnings help on the police national computer for England and Wales,
·  Relevant convictions in Scotland and Northern Ireland may be included,
·  Checks against the Children’s and Vulnerable adults barring list,
·  Additional checks for relevant information held by the local police forces for the position being applied for For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.