Customer Services & Administration Advisor - Kings Yard,

Job description

ENGIE are recruiting for a Customer Services & Administration Advisor to be based in Kings Yard London E15 2GP. This is a permanent full time role working 37.5 hours per week - 8am - 4.30pm and 9.30 - 6pm . 1 in 4 saturdays between 8am - 1pm. On offer is a competitive salary.

This role will require a high standard of Customer Services and Administrative excellence, along with robust working practices needed to meet the challenges of this demanding environment.

Ideally with some technical/financial background would be of benefit, the successful candidates will also have strong MS Office skills and a ‘can-do’ approach to a variety of co-ordination and administrative functions.

This will be a varied role, and will include but not limited to the following administrative tasks:

·  Assisting customers with their Metering and Billing enquiries
·  Processing payments, either in person or over the phone from residents
·  Resolving or escalating issues if required
·  Liaise with engineers and head office
·  Managing schedules and bookings for engineers
·  Providing reporting information to internal/external customers
·  Welcoming clients and customers to the visitors center
·  Supporting Residential Services manager
·  Maintain all documentation and records to the highest standard
·  Project a professional image of ENGIE always to external and internal customers, this is to include clear channels of communication
·  Other tasks as directed by Line Management
·  Operate always in accordance with Best Practice with regard to Equal Opportunities, recognise and value Diversity in the Workplace and demonstrate respect for others
·  Place the highest importance upon ENGIE District Energy Health and Safety policies and procedures
·  Abide by ENGIE’s policies and procedures always
·  Always represent in a professional manner
·  You will be expected to undertake any training necessary to ensure that you are able to undertake your duties effectively
·  All activities are expected to improve over time Requirements:

·  A passion for business excellence 
·  Excellent interpersonal skills – both using the telephone, email and face to face
·  Financial background, preferably in a metering and billing environment
·  Strong communication and influencing skills
·  Numerate with strong pc skills – particularly excel and word 
·  Ability to learn IT packages in Metering & Billing
·  Ability to multi task – e.g. inputting finance data while assisting customers
·  Experience in a technical / engineering related industry preferable
·  Flexibility and team work
·  Confident to work alone For more information about ENGIE please visit: http://www.engie.com/en/candidates-area/

·  Previous Customer Services/ Administrative experience 
·  Computer literate, including Microsoft packages
·  Excellent Customer Service skills
·  Previous Metering & Billing experience desirable For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.