Credit Field Support Specialist Job Details | ENGIE

Job description

Job Title:  Credit Field Operations Specialist (FOS)

Department: Customer Finance

Location     Zambia 

Reporting line:  Credit Collections Manager

Grade: HL 13

 

Job Overview

The Credit Field Operation Specialist is fundamental to the successful implementation of the Customer Finance Strategy with regards to efficient management of customer loan repayments. S/he is integral to the implementation of sustainable collections activities targeted at collections effectiveness and loss reduction. The role is responsible to the Implementation/execution of credit risk mitigation initiatives, encompassing credit culture enhancement, arrears collection and custody of delinquent assets. The role reports into the Collections Manager , S/he will work cross-functionally with commercial, operations, and field teams on the ground.

 

Job Description

Portfolio Management

·  Responsible for Portfolio management of Active & PAR loans  in the regions assigned.
·  Implement collections initiatives and projects according to Collections  strategies in the zone.
·  Actively identify and escalate immediate & long-term regional portfolio risks and coordinate timely solution-based actions to closure.
·  Receive and escalate feedback on Portfolio Performance from all key stakeholders in the regions.
·  Monitor early warning credit KPIs and devise contingency plans to manage losses proactively for the regions. – Par10@2MOB,FMP,PVE,IDR
·  Ensure there is month on month reduction on bad debts across the region through cross functional initiatives.
·  Suggest new indicators to help steer customer repayment behavior.

Key responsibilities

·  Drive high integrity & ethics in the Customer facing staff involved in repayments (FTE or Contract) by implementing risk mitigating policies in place.
·  Enforce control mechanisms in place for satisfactory quality assurance on Policies & SOPs.
·  Conduct trainings regarding credit KPIs for the field teams across the zone.
·  Offer proactive support during Credit campaign to drive repayments growth and loss reduction, this includes training, sharing correct information, feedback and campaign performance reports.
·  Generate innovative ideas to improve team involvement in portfolio ownership & management in the region.
·  Devise & Implement credit management initiatives in cost efficient manner to maximize ROI across assigned zone.
·  Responsible for improving collections and meet monthly targets.

 

Team Management

·  Oversee the work of the Collections field teams
·  Indirectly oversee the activities and productivity of all Mysol Agents supporting their daily activities with data on Portfolio Health.
·  Month on month improvement on number active Mysol champs in Green customer PH.

 

Required Skills & Experience

·  Minimum University degree in Business administration or related field
·  2+ years’ work collections and recoveries, credit support or similar, particularly in sectors like Retail financial services or any related field.
·  Ability to collaborate with cross-disciplinary, diverse teams.
·  Good interpersonal skills
·  Proficiency in one or more local languages spoken by our customers is a big plus.
·  Excellent written and verbal communication in English.
·  Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
·  Ability to use analytical and problem-solving skills in a customer-focused context and English.
·  Self-motivated and ability to multitask and work with minimal supervision
·  Strong team player, with high work ethics and integrity
·  Atleast 1 year old driver’s license.

 

Business Unit:  GBU Flexible Gen & Retail

Division:  Energy Access

Legal Entity:  FENIX INTERNATIONAL ZAMBIA LIMITED COMPANY

Contract Type:  Fixed-Term

Job Type:  Full - Time

Professional Experience:  Junior (experience < 3 years)

Education Level:  Technical College Diploma