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Engie are recruiting for a Business Support Coordinator to be based in 3rd Floor Avondale House
Phoenix Crescent Strathclyde Business Park Bellshill ML4 3NJ. This is a permanent full time role working 37.5 hours per week (Complex shift pattern covers 24/7/365. Including Nights Weekends and on call). On offer is a salary of £18,505 plus shift and call out allowance.
The role holder will report to Business Support Supervisor - Helpdesk
•Receive and process all reports received in respect of reactive facility faults, including logging on CAFM system (Maximo) accurately and promptly and meeting the SLA response times for answering calls. All reactive fault service level agreements, if failed, will pick up a financial penalty and service failure points, therefore, accurate fault diagnosis and pro-active monitoring is essential to facilitate the prevention of any failures.
•Assign and dispatch all Reactive and Planned tasks to the appropriate Technician/Subcontractor/Manager, meeting contractual KPIs.
•Review and monitor all open Reactive and Planned tasks to ensure completed within the relevant SLA and ensure comprehensive notes detailing any updates are maintained on the Work Order and that any required escalations to prevent failure and resulting deductions are avoided.
•Ensure any Extension of Time applications are completed correctly and submitted within time.
•Run and circulate scheduled and unscheduled reports from Business Intelligence as required by Clients and Managers.
•Schedule Sub Contractor attendance and maintain records of attendance and service notes.
•Raise Purchase Orders for parts, materials or Sub Contractors via COUPA.
•Completion and upkeep of all trackers to comply with corporate and local operating procedures.
•Maintain and circulate Trackers – Temporary Repairs, Damages, Defects, Sub Contractors
•Ensure labour actuals are correct and close off Work Orders.
•Pro-actively liaise with the relevant Manager/Technician/Customer with regards to open Work Orders and any extensions of time to ensure work is completed within SLA parameters.
•Management of all correspondence, filing and scanning received into the Helpdesk.
•Monitoring of BMS alarm system logging details reporting to Technician and raising reactive work orders where necessary.
•Monitoring of PTS system, contacting either the Technician or Ward if required and logging reactive work orders where necessary.
•Other general administrative support as directed by the Regional Helpdesk Manager/Helpdesk Supervisor as required.
For more information about ENGIE please visit:http://www.engie.com/en/candidates-area/
•Proven experience in a professional customer services environment
•Ability to work shifts to enable continuity of service 24/7/365. Flexibility is a vital aspect of this position. Applicants must be totally flexible and be able to change to any of the Core shifts (including nightshift) at very short notice.
•Enthusiasm, flexibility and team-working skills.
•Ability to establish priorities, work independently, and proceed with objectives without supervision.
•Ability to work well under pressure in a fast moving and challenging environment.
•Excellent PC skills to include Outlook, Word and Excel.
•Proven written and verbal communication skills including a high level of accuracy and attention to detail.
•Experience of Helpdesk Module or other CAFM System. (Preferred but not essential).
•Clear understanding of Helpdesk systems. (Preferred but not essential).
Disclosure Scotland (or equivalent) at Basic level. (Engie will fund at verbal offer stage).
This role requires an enhanced disclosure
An enhanced disclosure contains the following information:
•All convictions both current and past,
•Cautions, reprimands and warnings help on the police national computer for England and Wales,
•Relevant convictions in Scotland and Northern Ireland may be included,
•Checks against the Children’s and Vulnerable adults barring list,
•Additional checks for relevant information held by the local police forces for the position being applied for.
For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.