Apprentice Resident Liaison Officer

Job description

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy.

ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way.

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

ENGIE are recruiting for a Apprentice Resident Liaison Officer  to be based in Grimsby, DN31 2SG. This is a 15 months fixed term role working 39 hours per week,  t raining will be provided by The Source. On offer is a competitive salary

The main purpose of the role is to provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction, work in accordance with any training and instructions given and bring to the attention of the employer any shortcomings and defects in the management systems and protective measures, to develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department.

You will work alongside a construction project team and Resident Liaison Officer, working on a scheme in Grimsby. The successful candidate will complete an intermediate Apprenticeship working towards the standard of the National Vocational Qualification (NVQ) Level 2 in Customer Service. The Apprentice will be site based and may be required to travel by their own means within the area. As a responsible employer, Engie expect all staff to implement and adhere to the company’s Safety, Health Environment and Quality (SHEQ) requirements.

Main Responsibilities/Duties Include:

· 
Provide an efficient, courteous and professional service to all telephone callers

· 
Personnel must be professional and of the highest standard, including correct uniform to reflect the company branding and image

· 
Ensure written correspondence to residents is generated and distributed in line with the programme of works

· 
Carry out choice events, consultation events and individual consultation with residents regarding future work

· 
Cary out individual resident inductions to include – introduction to ENGIE, the RLO process, scope of works, property and personal belongings condition surveys with photographs for evidence

· 
Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client liaison representative when appropriate

· 
Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed

· 
Ensure all communication and liaison activities are carried out to satisfaction of all stakeholders

· 
Where applicable to the scheme, ensure resident surveys are issued and returned

· 
All procedures and paperwork to adhere to the ENGIE Business Management System (BMS)

· 
Observe site Health and Safety rules and report risks immediately to the Site Manager

· 
Attend site meetings, client and resident meetings as required

· 
Provide information and reports as required by the line manager

· 
Identify PR opportunities and report to the line manager

· 
Maintain access to properties, visit residents homes at the frequency determined by the scheme

· 
Register resident complaints and resolve as per the company complaints procedure

· 
Ensure the site teams are briefed and updated regarding any relevant residents requirements and circumstances

· 
Develop and maintain “house files” for all properties affected by the works, ensuring all correspondence to and from residents is recorded

· 
Not to divulge any information other than to an officer of the company on matters which are confidential to the company

· 
Not to take any action which could be deemed not to be in the best interest of the company

· 
Maintain confidentiality of private and confidential information

· 
To achieve all units laid down by the Qualifications to achieve a standard in joinery acceptable to the company

· 
To work in accordance with any training and instructions given and bring to the attention of the employer any shortcomings and defects in the management systems and protective measures

For more information about ENGIE, please visit:

http://www.engie.com/en/candidates-area/

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

If you are a disabled applicant and meet the minimum outlined in the job description, you will be given the opportunity to demonstrate your abilities at interview.

Additional Information
·  Posting Date: Jul 30, 2019