Applications Officer - North Tyneside

Job description

ENGIE are recruiting for a Business Applications role to be based at Quadrant East. The Silver link north. Cobalt business park North Tyneside. NE27 0BY.

 

This is a full time role working 37.5 hours per week. On offer is a salary of up to £30,000 per annum, depending on experience.  Engie are contracted to provide ICT services to North Tyneside Council.

 

This role will be working in the Applications Support team supporting, mostly externally supplied client-server applications.

 

This role will provide second and third line implementation, maintenance and application and interface support services to ensure the stable operation of the organisation's applications and all of the application interfaces which deliver the end-to-end business process.

 

Other role responsibilities are:

·  Works closely with service desk team to resolve incidents within SLAs and undertakes problem management
·  Proactively identifies operational problems and contributes to their resolution
·  Provides technical expertise to enable the correct application of operational procedures
·  Contributes to the planning of maintenance and installation work and implements planned updates
·  Plans application support activities
·  Implements, configures, supports applications during the hours required by the Business ensuring application availability, performance, reliability, maintainability, serviceability and capacity are provided in line with agreed service level agreements:
·  Provides 2nd and 3rd line application support resolving all incidents and requests in line with SLA’s and under taking problem managing working closely with Service Management and Infrastructure Support
·  Implements service continuity / disaster recovery, capacity management, configuration and asset management, data protection and IT security
·  Ensures all applications adhere to security policies and appropriate escalation processes are in place for all applications
·  Documents all applications and integration components for support purposes in accordance with required standards, methods and procedures and adheres to any applicable configuration management procedures
·  Identifies key issues and risk elements and escalates promptly
·  Supports the planning and delivers patches, maintenance releases and all major product enhancement releases to applications and integration components:
·  Works with internal and external supplier relationships to ensure new fixes and maintenance releases are delivered in a timely fashion
·  Introduces, promotes and encourages enterprise and innovation throughout the team, in looking for new answers and delivery of a fresh approach For more information about ENGIE please visit:http://www.engie.com/en/candidates-area/

·  Applications running with an Oracle RDBMS
·  Applications running with an SQL server database
·  SQL / SQLPlus
·  Understanding the architecture of client-server built applications.
·  Development of Reports using Oracle Reports 10.
·  Development of Unix Shell Scripts and using Unix commands.
·  Database management tools like MS SQL Server Management Studio and Toad.
·  Database and  Microsoft Windows task scheduling
·  Ability to develop practical solutions to user and system requirements.
·  Good analytical and problem solving skills.
·  Able to manage and prioritise tasks and work schedules.
·  Positive customer service skills and friendly, flexible manner.
·  Ability to advise, guide and communicate technical issues to non technical staff.
·  Communicate effectively both verbally and in writing.                     
·  Graduate level or equivalent with experience of the application of relevant tools in a multidisciplinary ICT organisation.
·  Completed Higher Education in ICT related area.
·  Foundation Certificate in ITIL Service Management
·  Knowledge of Public sector
·  Evidence of a successful track record in a support and development role.
·  Evidence of involvement and positive contribution to ICT projects.

*When applying for this role can you please include your current remuneration package plus your notice period*

 
For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

This job advert is supported by the ENGIE Resourcing Team.