Store Manager Paris

Job description

·  Job title  Store Manager
·  Responsible to  Head of Customer Experience
·  Responsible for  Assistant Manager, Senior Sales Advisor, Sales Advisors, Mechanics
·  Salary  Competitive
·  Hours  40 hours per week
·  Place of Work  Junction Paris – Rue de Rivoli

About us

Our mission is to transform the way people live in cities. With over 16 million possible combinations of gears, colours, handlebars, and accessories, we make more than just a bicycle, and we are more than just a bicycle company.

To change urban living, we need passionate, innovative, and talented people that want to challenge the status quo and make an impact.

Brompton Junction is our retail brand flagship in key strategic cities around the world. Via in-store experts, brand inspiring environments, and the full range of all things Brompton, we strive to offer our community the best in-store experience. We ensure that Brompton Junction is a great place to shop, spend time and be a part of.

Currently our retail network is embarking on an exciting global expansion plan and we are looking for passionate and committed individuals to join our team.

Store manager Paris to Brompton Bike

The Role

As we open the first Brompton Junction location in Paris you will lead the store team to deliver the objectives for growth and development through a best in class customer experience within a flagship store environment. Accountable for all store results and operations you will have the drive to succeed and do so by creating a positive and innovative in-store atmosphere; leading by example to bring the brand customer journey to life.

With a focus on learning and development across the full team you will utilise the review process to identify individual strengths within the team, building expertise, developing clearly defined roles and responsibilities to allow you to oversee the full store operation, identify areas for improvement and exceed goals. You will ensure clear communication mechanisms are in place to cascade all relevant information throughout the team and to act on company directives promptly.

You will place an importance on maintaining a high level of product knowledge within the team through regular team training sessions and bringing to life Brompton Academy modules to exceed customer expectations as measured through the store net promoter score. You will oversee the end-to-end recruitment process supported by the People team and ensure all new-starters receive a thorough on-boarding experience including probationary reviews.

Strong commercial acumen is essential to the role to understand and influence KPI results. Developing relevant commercial understandings appropriate to each role to ensure each team member has a clear knowledge of store KPIs and how they contribute to exceeding them is required. The successful candidate will have the ability to analyse sales data to complete weekly and monthly reports using this information to formulate actions to positively impact trade. Identifying sales trends, recognising areas of opportunity and risk you will use this information to accurately complete stock forecasts, adjusting your orders and store layout in-line with sales trends and ensuring regular replenishment of stock to optimize stock levels in store. You will come to these decisions in a logical and systematic manner and clearly articulate your analysis to give concise insights into store performance during trade calls and HO store visits.

You will work within the systems, procedures, rules, objectives, and timescales set by the brand and take a disciplined approach when undertaking tasks ensuring store compliancy via brand standard operating procedures. Accountable for the store stock loss result you will plan and execute monthly stock counts ensuring accuracy and ensuring the team adopt measures to minimise stock loss.

With a proactive nature you will recognise local development opportunities and implement initiatives with the support of your territory Sales Representative. You will be responsible for planning the monthly store event calendar including social media campaigns and posts, ride outs, in-store events and maintenance classes.

The Person

The successful candidate will have the drive to achieve results in a friendly manner whilst maintaining quality and standards. They should have the ability to absorb and impart factual information to others and work within standard operating procedures. Ideally the person fulfilling the role will have specialist/technical skills and will work within an area of knowledge and expertise.

You will encourage the team of sales and technical staff at all levels to commit themselves to the task in hand and inspire the team to go beyond the call of duty in order to achieve their key objectives, where necessary. Possessing situational leadership qualities, you will mentor, counsel, coach and support the team building morale and personal esteem and generally encouraging others to give their best performance, recognising and rewarding performance.

Communication, the need to enjoy challenging situations and a systematic approach to problems is integral to the function. The ideal person for this position will be positive, self-confident, self-starting, competitive, inquisitive, factual, consistent and somewhat conventional. Activity, mobility, flexibility, variety and pace are also likely to be important traits within the function.

With a proactive and energetic approach, you will seek to follow tasks to completion, adept at time management with a flexible approach to prioritising a variety of tasks. You will use sound judgement to assert authority as required in order to meet agreed timescales and deadlines and overcome any problems which may get in the way of their achievement. You will possess confidence to set tough objectives, monitor progress and if necessary, take corrective action and generally control the performance of both self and others.

With an active nature you will be someone who has an adventurous and explorative approach to life; ideally with an interest in cycling you will adopt a Brompton into your life with ease. Living the brand you will act with authenticity as a brand ambassador.

Key Responsibilities

Customer Experience

·  Lead by example and develop all team members to offer best in class customer experience, ensuring brand customer journey is consistently brought alive by all members of the team to exceed NPS.
·  Maintain in-store expertise of Brompton products ensuring all brand communications are cascaded throughout the team.
·  Schedule and deliver team training ahead of new product launches incorporating selling techniques into customer journey.
·  Build store community events calendar including regular ride-outs, in-store events, maintenance classes and pop-up events. Seek opportunities to grow the store community and retain loyalty.
·  Maintain a store environment in line with brand expectations including VM, housekeeping and team grooming standards.
·  Promote the store through Brompton social platforms to communicate key brand messages customer engagement and advocacy.
·  Motivate the team to consistently deliver the brand customer journey through individual and team coaching, recognising and rewarding success.
·  Own the end-to-end recruitment and induction process for all new starters, including supporting development during the probationary period review process.
·  Identify individual training needs and ensure all members of the team are trained to a consistent level completing all Brompton Academy modules.
·  Ensure effective staff deployment in place, flexing according to changing trade patterns.
·  Ensure deadline for payroll submissions are met and employ effective attendance management practices in-store.
·  Ensure that you always take care of yours and others health and safety, complying with legal obligations so that all employees are thoroughly trained in the H&S procedures.
·  Accountable for minimising any potential customer complaints through empowering the team to respond to such issues in a professional manner, attempting to resolve in store and escalating to head office if appropriate.

People management

·  Motivate the team to consistently deliver the brand customer journey through individual and team coaching, recognising and rewarding success.
·  Own the end-to-end recruitment and induction process for all new starters, including supporting development during the probationary period review process.
·  Identify individual training needs and ensure all members of the team are trained to a consistent level completing all Brompton Academy modules.
·  Ensure effective staff deployment in place, flexing according to changing trade patterns.
·  Ensure deadline for payroll submissions are met and employ effective attendance management practices in-store.
·  Ensure that you always take care of yours and others health and safety, complying with legal obligations so that all employees are thoroughly trained in the H&S procedures.
·  Accountable for minimising any potential customer complaints through empowering the team to respond to such issues in a professional manner, attempting to resolve in store and escalating to head office if appropriate.

Commercial Performance and Reporting

·  Accountability for store P&L performance. Managing controllable costs in line with budgets and identifying opportunities to improve store profitability
·  Motivate team to deliver store KPIs.
·  Accountable for accurate and thorough completion of weekly and monthly reports and ad hoc reporting as required.
·  Identify and own solutions for risks or improvement opportunities to promote the store or the wider business.
·  Communicate any people, operational, commercial issues to Central Operations as appropriate.
·  Manage all aspects of store security in accordance with company policy and procedure including staff, cash, stock, IT and buildings.
·  Develop and maintain store information library and management checklist.
·  Complete stock forecasts by deadline using historical sales analysis to support with accuracy.
·  Place replenishment orders of stock as required to maintain performance and layout in line with company directives and range plan.
·  Highlight any stock opportunities and risks to Central Operations.
·  Plan and execute accurate monthly and year end stock counts. Ensure counts are reported in line with standard operating procedures and support with any further investigation as required.
·  Ensure the team are trained on all standard operating procedures to ensure accurate handling of stock and payments.

Store Operations

From time to time, you may be required to carry out additional duties.

Self-Management

·  Passionate about the Brompton brand and customer experience.
·  Driven by commercial success.
·  Ability to coach and give feedback effectively.
·  Assertive, confident communication and able to communicate effectively with all stakeholders.
·  Ability to adapt to frequent change with flexible approach to achieve goals and tasks; demonstrates initiatives for continuous business improvement.
·  A strong sense of responsibility and desire to get things done properly.
·  Self-aware and emotionally intelligent.
·  Energetic and dynamic.
·  Warm, friendly and engaging personality.
·  Outstanding professionalism.
·  Outstanding loyalty and commitment to the business.
·  Take responsibility for personal development and actively seek opportunities for improvement.
·  Passionate about learning and encouraging others to succeed.

Skills & Attributes

·  Minimum 3-5 years’ experience in global branded retail environment in a management role; including a minimum of 2 years in Store Manager role.
·  Experience within a global sports or activewear brand desirable.
·  Understanding of store targets and the drivers behind them.
·  Previous experience in business reporting.
·  Leadership, motivational and influencing skills.
·  Analytical skills.
·  Team working skills.
·  A good standard of literacy and numeracy skills.
·  Competence in Microsoft Office 365 suite including Word, Outlook and Excel.
·  Fluent in written and spoken French and English.

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