Application Support Engineer

Job description

SUMMARY OF ROLE

Provides mainly on-site application support to DeltaV Systems and AO customers for new installations and existing systems. Achieve 100 % customer satisfaction through delivering high class services.

REPORTS TO : Team Leader Customer Support PSS/AO

SPECIFIC JOB RESPONSIBILITIES

• Manage the technical sales process for an assigned area of responsibility from quotation to order of all Provide active on-site support for Emerson Controls System DeltaV
• Configuration and modifications of SW applications for the Emerson Controls System DeltaV
• Providing commissioning and start-up support at customer sites
• Support system installation, upgrades and maintenance on-site of DeltaV-Systems
• Analyze, document and solve technical customer requests and problems
• Support trainings of customer engineers or operators on site
• Escalate problems to specialists in EMR Support Centre for further investigation and follow up problems until solution is implemented
• Supports actively the sales and service team leader to sell service contracts and its renewal
• Support the preparation of quotations for spare parts, services and system expansions
• Registers all customer calls in the CTS database and tracks them
• Transfer of technical knowledge to the Field Service and Engineering department
• Perform other duties and responsibilities as assigned by Operations Management

Desired profile

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Education: Bachelor' Degree, preferred background Electrical or Process Automation Engineering
• Work experience: min. 2 years post graduate experience in a Control engineering project environment
• Knowledge (preferred: GAMP, Batch SW application, Validation and Life Science automation experience), MS-Office Applications
• Language skills: English - good, German – good, French – good
• Interpersonal skills: Professional attitude, technical orientation, committed to excellence, teamwork, flexibility and self-learning
• Must have a valid car driving license
• Willingness to travel to other world areas for training or business trips if necessary

CORE COMPETENCIES

• Customer Focus
• Approachability
• Functional/Technical Skills
• Business Acumen
• Ethics and Values
• Negotiating
• Action oriented
• Drive for Results
• Priority Setting
• Listening

Employee Referral - this role is eligible at this time