Assistant Case Handler

Job description

My client is a lovely central Basingstoke based law firm, within easy reach of Basingstoke train station, seeking an Assistant Case Handler to join their Conveyancing Team.

The perfect candidate will have excellent customer service values and a law degree or ILEX qualification (or equivalent). You will assist in providing a quality and comprehensive conveyancing service and in a trainee capacity to then progress to a Case Handler role.

The role will involve the following responsibilities:

• Acquire basic knowledge of the entire Conveyancing process to include post completion work and be familiar with the roles of support teams such as New Business and Accounts in the process.
• Assist Case Handlers and Conveyancers to progress the administration of transactions proactively with all key stakeholders in the process.
• Assist Case Handlers and Conveyancers in keeping referral reports up to date on a daily basis.
• To ensure that files are kept tidy and case progression plans are kept up to date.
• Issue regular milestone reports to clients and estate agents.
• Prepare draft contract packages, all searches, exchange and completion letters.
• Deal with client queries wherever possible assisting the team with taking and making telephone calls to include initial client calls.
• Attend any training sessions arranged by the Department at the reasonable request of a Team Manager.
• Deal with basic pre contract enquiries on sale transactions.
• Competently draft non standard non-technical correspondence.
• Attend to any office administration requested such as dealing with post, filing, file closures and distributing faxes

The perfect candidate will have the following skills, qualities and experience:

• A basic knowledge of the Conveyancing process is desirable but not essential as full training will be given
• Good written and oral communication skills
• An excellent team player
• A good sense of humour
• Flexible and adaptable
• Excellent organisational skills and the ability to prioritise
• A law degree or ILEX qualification (or equivalent)
• Experience in a customer facing role