Sales Support Specialist - Order Management

Job description

POSITION DESCRIPTION:

**Strong Candidate Identified**

This position is to serve as a customer/vendor expert to provide detailed analytical support, business understanding and a strategic perspective to key contract customers. The position is to serve as a liaison between Electrolux’s Customer Engagement Center, Electrolux Design Center, regional distribution centers and our customers. The responsibilities include order tracking and resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·  Manage and track direct orders from entry to delivery and raises a flag if issues are anticipated so we never miss a closing
·  Responsible for the daily direct order reviews, order inventory allocation reviews, order on time shipment reviews and Electrolux Design Center delivery/installation confirmation reviews
·  Resolve all post-delivery/installation issues
·  Drive customer service issue resolution
·  Help drive field execution on all orders/installations
·  Communicate any back order notices to the appropriate people
·  Responsible for reporting site readiness issues to the team
·  Act as the Customer Engagement Center Liaison

COMPANY DESCRIPTION
Electrolux is a global leader in home appliances, based on deep consumer insight and developed in close collaboration with professional users. We offer thoughtfully designed, innovative and sustainable solutions for households and businesses, with products such as refrigerators, dishwashers, washing machines, cookers, vacuum cleaners, air conditioners and small domestic appliances.

Under esteemed brands including Electrolux, AEG, Zanussi, Frigidaire and Electrolux Grand Cuisine, the Group sells more than 50 million products to customers in more than 150 countries every year. In 2014, Electrolux had sales of SEK 112 billion and about 60,000 employees.

Electrolux has been doing business since 1919. The headquarters are located in Stockholm, Sweden, and the Electrolux share ELUXb is listed on Nasdaq OMX Stockholm.

Desired profile

POSITION REQUIREMENTS:

·  Bachelor’s degree preferred or equivalent work experience
·  3+ years of experience with customer service and order management

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

·  Working knowledge of indoor appliances a plus
·  Advanced Excel skills
·  Working knowledge of Word and PowerPoint
·  Effective communication, both verbal and written
·  Highly organized to manage multiple projects with varying deadlines and priorities
·  Strong team player; promotes relationship building, and proven interpersonal skills
·  Familiarity with Electrolux systems, processes, procedures, and product knowledge a plus

REQUIRED LANGUAGES

·  English