Business Center Specialist-Lowe's
Augusta (Richmond County) Administration
Job description
Business Center Specialist-Lowe's
Position ID: req8179
Sector: Major Appliances North America
Functional Area: Consumer Care/Customer Care
Location: Augusta Office, 2715 Washington Road, Augusta, GEORGIA 30909 USA
Number of Openings: 1
Employment Type: Full-Time
POSITION DESCRIPTION:
The Business Center Specialist contributes to the creation of a pure selling environment for the various Electrolux sales channels by providing post-delivery administrative and order entry support. Serving as an external brand ambassador, specialists must convey professional expertise in our products, brands and services. As a member of the sales organization, advocates contribute to achieving organizational revenue goals by creating an effortless experience for Electrolux customers and internal sales employees and by upselling when appropriate. The Business Center Specialist must demonstrate tact, sensitivity and professionalism.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Manage customer interactions professionally, efficiently and with excellent communication skills.
· Provide exceptional customer service by acknowledging and appropriately greeting every customer in a timely manner. Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
· Develop and maintain relationships with internal sales team members and external customers by providing administrative support for post-delivery issues including damage claims, parts replacements, etc.
· Enter and manage product orders and special services requirements, such as delivery and installation.
· Leverage the voice of the customer to identify and make recommendations on products, brands and service improvements.
· Adhere to published policies and procedures.
· Develop and maintain strong product and feature knowledge for all brands.
· Exceed established key performance indicator metrics such as: quality, customer satisfaction, attendance, adherence to schedule, average handle times, and resolution.
· Drive efficiency and change through continuous improvement – personal and team.
· Provide back-up support for other queues and departments as necessary.
· Other duties as assigned.
COMPANY DESCRIPTION
Electrolux is a global leader in home appliances and appliances for professional use, based on deep consumer insight. We offer thoughtfully designed, innovative and sustainable solutions, developed in close collaboration with professional users. The products include refrigerators, ovens, cookers, hobs, dishwashers, washing machines, vacuum cleaners, air conditioners and small domestic appliances.
Under esteemed brands including Electrolux, AEG, Zanussi, Frigidaire and Electrolux Grand Cuisine, the Group sells more than 60 million products to customers in more than 150 markets every year. In 2015 Electrolux had sales of $14.7 billion ($5.1 billion in North America) and 58,000 employees.
Electrolux has been doing business since 1919. The headquarters are located in Stockholm, Sweden, and the Electrolux share ELUXb is listed on Nasdaq OMX Stockholm.
Desired profile
POSITION REQUIREMENTS:
· High School diploma or equivalent required, college degree strongly preferred
· Minimum 2 year experience in order entry, logistics or customer service
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
· Excellent communication skills - verbal, written and digital (email, chat, text)
· Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs
· Pro-active problem solving skills
· Ability to work well within team environment
· Intermediate proficiency with keyboard (40 wpm) and Microsoft Office applications
· Strong selling and persuasion skills
· Successfully navigates through ambiguity and change
· Bilingual capabilities a plus
· Career ambitious
· Ability to multi-task
· Proficient in the use of computerized business applications; Windows, Excel, Power Point, JDE preferred
· Must successfully complete initial training with a passing score
REQUIRED LANGUAGES:
· English