Accounts Receivable Specialist - Dealer Channel

Job description

POSITION DESCRIPTION:

Responsible and accountable for managing assigned Accounts Receivable portfolio.  Includes researching and resolving customer deductions, and customer inquiries. As well as issuing credit memos in accordance with Company Policy and the Delegation of Authority document. Work is performed under the direction of the Team Lead and the Manager of Collection & Order Mgt. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

·  Monitor receivable deductions accounts and resolve within 30 days
·  Become the subject matter expert for Order to Cash processes for assigned accounts
·  Investigate claims to determine a course of action
·  Process approved credit notes
·  Identify and document customer’s internal processes to create continuous updates to profiles.
·  Responsible for Chargeback reduction initiatives
·  Partner with management and various business groups to manage customer disputes
·  Manage receivable escalations and disputes
·  Monitor aging service level and ensure targets are met
·  Provide excellent customer service to both internal and external customers

COMPANY DESCRIPTION
Electrolux is a global leader in home appliances, based on deep consumer insight and developed in close collaboration with professional users. We offer thoughtfully designed, innovative and sustainable solutions for households and businesses, with products such as refrigerators, dishwashers, washing machines, cookers, vacuum cleaners, air conditioners and small domestic appliances.

Under esteemed brands including Electrolux, AEG, Zanussi, Frigidaire and Electrolux Grand Cuisine, the Group sells more than 50 million products to customers in more than 150 countries every year. In 2014, Electrolux had sales of SEK 112 billion and about 60,000 employees.

Electrolux has been doing business since 1919. The headquarters are located in Stockholm, Sweden, and the Electrolux share ELUXb is listed on Nasdaq OMX Stockholm.

Desired profile

POSITION REQUIREMENTS:

·  Bachelor’s degree or equivalent combination of education and related experience.
·  1-2 years of customer service experience preferred

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

·  Strong verbal and written communication skills
·  Strong computer skills, preferably JD Edwards or AS400 experience
·  Working knowledge of MS Office suite, especially Excel and Access
·  Demonstrated knowledge and experience in reviewing and interpreting reports and data
·  Ability to follow written procedures
·  Knowledge of collection and deduction resolution procedures and proven negotiation skills
·  Ability to multi-task under pressure
·  Basic business math and accounting knowledge
·  Detail-oriented with an awareness and focus toward continual process improvement

REQUIRED LANGUAGES

·  English