Service Centre Agent x 8 - Cardiff / Blackpool / Watford

Job description

ENGIE are recruiting for 8 x Service Centre Agents to be based at various locations Cardiff / Blackpool / Watford. This is a permanent full time role working 37.5 hours per week £15,736 per annum.

Main Responsibilities/Duties Include:

·  Provide high quality Audio Transcription output as main part of duties
·  Proven skills and experience in Admin and Reception duties an advantage
·  Delivering work in accordance with required speed and accuracy levels
·  Ensure all daily workload is fully completed within shift period
·  Timely, pro active reporting/escalation of potential service delivery failures, technical issues or areas of concern.
·  Attend regular staff briefings, including business updates, Health and Safety and Security
·  Adhere to and promote a safe and healthy working environment in accordance with current legislation and Company policy
·  Understand and promote the Companies Sustainability agenda and policy
·  Undertake any other duties and ad hoc tasks that may reasonably be expected
·  Undertake any training required
·  Comply with the Service Centre policies including Standard of Behaviour and dress code
·  Flexible approach and ability to work as part of a team in a service centre environment
·  Demonstrating a flexible attitude by undertaking any ad hoc tasks considered reasonable by the Management Team
·  Working within Deadlines / Multi tasking
·  Working to Accuracy requirements
·  Typing verbatim from sometimes complex auditory
For more information about ENGIE please visit: http://www.engie.com/en/candidates-area/

Desired profile

·  Excellent PC skills / Audio Typing
·  PC literate with good knowledge of MS Word and email. Previous experience of using in-house applications and MS Excel would be an advantage
·  Excellent written and spoken English
·  Excellent time management and organisational skills
·  Previous experience in a transcription environment is desired Personal Qualities

·  Highly motivated and capable of multi-tasking, coupled with a team player attitude
·  Self motivated and able to work with minimum supervision
·  Courteous, helpful and ‘can do' attitude
·  Ability to communicate well at all levels
·  High level of cultural awareness/sensitivity towards employees and customers.
·  Reasonable flexibility to meet business needs For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.