SBO Operative - Gatwick

Job description

ENGIE are recruiting for a SBO Operative to be based in Gatwick. This is a Permanent full time working 38 hours per week. On offer is a competitive salary of £21,704 per annum plus shift allowance. The role holder will report to the SBO Supervisor. This role is working shifts, including nights.

Main Responsibilities / Duties Include

MIS

·  To monitor the operation of the baggage systems under ENGIE operational control using the Management Information System (MIS) and CCTV systems
·  To communicate faults to the appropriate responsible persons in a clear and concise manner, Using the radio systems provided, following the radio protocol
·  To input and check the chute allocation plan (provided by each handling agent) in the Sort Allocation Computer (SAC) for the baggage systems under ENGIE Ltd operational control
·  To make adhoc changes to the chute allocation plan in the SAC on the request of the handling agent
·  To record information (including photographs where appropriate) on the TBF photolog
·  To record information and events as required on the relevant forms
·  To provide regular information both proactively and at the request of the Baggage System Supervisor
·  To implement baggage system contingency routes from the MIS as instructed by the BSSS.
·  To provide administration support to the BSSS
·  To complete all documentation, records and reports as applicable
·  To run system generated periodic reports at agreed frequencies
·  To analyse all statistical information available so that the systems can be managed proactively
·  To maintain the staff and visitors log and take these to the Assembly Point in the event of a Fire evacuation
·  To conduct themselves in a professional manner at all times
·  To escalate all system change requests from BA (British Airways) to ENGIE BSS (Baggage System Supervisor) or GAL (Gatwick Airport Limited) MBO (Manager Baggage Operations) for authorisation
·  To ensure that all Health and Safety rules are followed in line with company, statutory and BA/GAL rules
·  Control Room Help Desk – To receive and allocate faults on the help desk Fault Desk & Scheduling

·  To manage the Gatwick Property Fault Desk and Scheduling
·  To answer calls within the SLA and strictly following the Fault Desk call procedure
·  To log calls into “Maximo” completing all required fields and mandatory information
·  To record faults manually if required
·  To learn “Scheduling duties” to be able to support this function
·  To be able to deal with customer and interface with ENGIE Managers and Supervisors
·  Additional duties as required and considered reasonable, for time to time at the discretion of the management For more information about ENGIE please visit: http://www.engie.com/en/candidates-area/

·  Clear verbal communication
·  Effective written communication
·  Ability to follow instructions
·  Computer literacy, with the ability to navigate various software packages
·  Organisational
·  SAC and SCADA applications
·  Microsoft applications such as Word and Excel
·  Airport and baggage system operations
·  Control rooms
·  Able to remain calm under pressure
·  Ability to maintain concentration
·  Good communicator / Good verbal communication in English
·  Willing to learn and use new skills
·  Willing to work flexible hours on an annualised shift pattern For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.