Customer Service Representative (8-10 Week contract)

Job description

Hours - 37.5hrs a week

Hours of work 8.30am - 5pm (may vary)

Start date for the right candidate would be immediate and finish date is 16/03/2016

Overall Purpose

To help our customers

make their friends, families, colleagues and loved ones

happy, noticed and remembered,

and to make life easier and more profitable for our florists.

Main Duties:

• Handling inbound and outbound calls to and from the public, members and corporate accounts
• Responding by email
• Queries and complaints handling
• Order processing
• Processing credit/ debit card payments

About You

Good communication skills - both telephone and written

Willingness to work as part of a team

Punctual and reliable

Flexibility regarding work hours over peak periods

Microsoft Word, Excel and Outlook

Willingness to help customers and 'go the extra mile

Note: On the lead up to Valentine and Mother’s day which are our peak periods you will be required to work both of these periods.