Software Engineer 2 - DECO API Support

Job description

Primary Job Responsibilities

The eBay Developers Program ( http://developer.ebay.com) is looking for an experienced developer technical support (DTS) engineer to provide top-notch customer support to third-party developers. These customers include eBay sellers and buyers, and a wide variety of technology innovators who provide value for eBay members.
As a DTS engineer, you will engage with third-party developers through support tickets, developer community forums, and knowledge base articles. You may also be asked to participate at industry events and/or conduct developer training sessions.
You will work with a variety of internal teams, including engineering, community management, docs, business, product, operations, CS, and eBay Mobile teams; as well as PayPal and other eBay companies.

Job Requirements

·  Review, research, diagnose, and respond to technical issues and questions from third-party and internal developers
·  Read and debug customer code
·  Publish technical articles and sample code to demonstrate uses of eBay APIs
·  Conduct customer application reviews and ensure they adhere to eBay policies and guidelines
·  Code complex HTTP client applications for diagnostics, testing, and/or documentation
·  Meet or exceed eBay's support SLAs and strive to continuously improve metrics
·  Adhere to project goals and milestones
·  Participate at industry events and/or conduct developer training sessions, as needed

Requirements & Skills

Technical Skills:

·  Researching, diagnosing, and responding to technical issues and questions from developers
·  Hands-on experience with web services/APIs and related technologies, including: HTTP, REST, SOAP, XML, JavaScript, JSON, and XML
·  One or more of: PHP, Python, Ruby, Perl, .NET, Java, ASP, or Objective C
·  SQL, database modeling, and using DBMS (such as MySQL, IBM D2, or Oracle)
·  Developing and deploying complex HTTP client applications
·  Experience with eBay APIs and the eBay developer ecosystem is a plus
·  Active engagement with open-source tools and communities is a plus
·  Experience developing or integrating systems through the full life cycle, from planning, implementation, testing and documentation, deployment, and maintenance, is a plus

Customer Support Skills:

·  Experience providing technical support to developers
·  Experience working with external customers
·  Proven ability to promptly answer support related email, phone calls and other electronic communications
·  Ability to solve challenging problems by combining input from a broad range of engineers and forming your own solution
·  Strong ability to learn new technologies quickly, and ability to discuss concepts with software engineers as well as less technical customers
·  Experience working in ecommerce-based, dynamic, fast paced, result oriented organizations
·  Passionate about customer success and about doing what it takes to resolve customer issues.
·  Excellent communication (oral and written), interpersonal, organizational, and presentation skills
·  Ability and willingness to travel for events and conferences, if needed
·  Experience selling on eBay is a plus

Operational Excellence Skills:

·  Self-organized and able to work effectively within a small team
·  Independent and efficient, able to meet rapid deadlines
·  Self-motivated and detail-oriented
·  Proven commitment to quality and a thorough approach to the work
·  Proactive attitude and a passion get the job done well
·  Flexible attitude, ability to perform under pressure

Education

Diploma or Equivalent

Job Title

Software Engineer 2

Removal Date

19-Dec-2017