Payment Operations Analyst

Job description

Primary Job Responsibilities

eBay is looking for a seasoned Global Payment Operations analyst who is an authority in online payments. The Payment Operations team is responsible for optimizing payment operations globally with a focus on loss reduction, customer experience/preference and cost reduction. The ideal candidate will be responsible for developing and managing relationships with payment partners that provide products and services to eBay Marketplaces and its affiliates. You will be responsible for partnering with dedicated cross functional teams working closely with the Core Payments Strategy and Product teams leading development and optimization of our payments platform.

Job Requirements

eBay is looking for a seasoned Global Payment Operations analyst who is an authority in online payments. The Payment Operations team is responsible for optimizing payment operations globally with a focus on loss reduction, customer experience/preference and cost reduction. The ideal candidate will be responsible for developing and managing relationships with payment partners that provide products and services to eBay Marketplaces and its affiliates. You will be responsible for partnering with dedicated cross functional teams working closely with the Core Payments Strategy and Product teams leading development and optimization of our payments platform.

·  Define, track, analyze, influence, communicate and be responsible for key payment operations metrics
·  Partner closely with Product and Tech teams to identify, prioritize & drive payment improvements
·  Prioritize & build business justification for expansion and or improvement of payment capabilities
·  Execute strategies to reduce payment expenses
·  Establish payment ops best practices, influence direction based on industry knowledge and market research.
·  Assists in contract negotiations and coordinates evaluation of existing contracts up for renewal.
·  Make data-driven recommendations to the Optimization and Strategy teams. Support the Strategy team in identifying/researching new partners and or products
·  Partner with Strategy and Optimization teams to assist in the execution of projects and new vendor integrations.
·  Assess and make recommendation to improve checkout and payment experience for buyer and sellers. Develop strategies to help influence optimal payment choice.
·  Work cross functionally to identify, replicate, size, and resolve payments related issues

Additional skills

Understanding of all aspects of a payment transaction, from payment acceptance, reconciliation, dispute resolution, cross border payments and payouts.

Experience Managing payment vendors

Complete understanding of payment metrics and how to influence/manage/report

Experience with ecommerce checkout user experience design and optimization

In-depth Payment business and technical domain knowledge including interchange, Payment systems, Payment models (ISO, PayFac etc) and Payment solution providers

Education

Bachelors Degree or Equivalent

Job Title

Business Process Analyst 4

Removal Date

18-Oct-2017