Svc Info Developer III (00S46H)
Chennai (Chennai) IT development
Job description
· Job Description:
Application Support SME/Lead (MS Dynamics)
Skill set Requirement:
· Should have 7-10 years of experience in Microsoft Dynamics 365, AX and CRM data model, designing, creating, customizing and configuring
· Experience troubleshooting Level 2 issues with MS Dynamics CRM, AX
· Maintaining Microsoft Dynamics AX environment (Upgrade, Refresh, Release)
· Building applications on Microsoft Dynamics 365 Portals is an added advantage
· Design, development, installation and configuration of medium and complex Dynamics CRM solutions using core CRM capabilities, Data model and Flows
· Expert in Dynamics CRM entities, workflows, configurations, SharePoint integration, Reporting, Dashboards and Web Resources
· Experience in using Web APIs
· CRM Client side scripting (JavaScript).
· Integration with other third party applications using Autosys, SharePoint (Document Management System).
· Good to have knowledge on Data migration and integration using Dynamics CRM tools (SSIS, Power BI)
· Required to demonstrate credibility with the client
Roles and Responsibility
· Should be flexible to work in US shift hours and 24 x 7
· Need to manage small team and Shift schedule
· Ability to demonstrate excellent problem solving, analytical and interpersonal skills
· Reproduce technical problems, diagnose causes, identify temporary and long-term solutions and communicate status updates to clients.
· Should have good Communication Skills
· Candidate shall be familiar with ITIL process.
· Generation of Knowledge based Article
· Knowledge of Analyzing ticket on periodic intervals & providing action items for improvement
· Working out improvements strategies with customer based on their working, process followed, environment used, etc.
· Identification of Knowledge gap & suggesting training to users
· Managing Documentation for Support
· Reporting of Status along with SLA
· Working with In-house quality team & ensuring quality parameters to be maintained