Supervisor Business Process Outsourcing

Job description

·  Job Description:

Summary

Supervises the day-to-day business process outsourcing processes for small to medium sized clients in the delivery and support of information technology outsourcing solutions.

Essential Job Functions

·  Works in conjunction with the business development team in representing company's outsourcing capabilities to potential clients. Accompanies sales team to client sites, provides assistance in pre-sale inquiries and assists in client evaluation.
·  Analyzes business systems and functions; assists in identifying client requirements and provides appropriate documentation for contract and pricing propositions.
·  Supervises the development of scope of services and requirements definitions. Assigns, structures and supervises team deliverables to meet project schedules.
·  Serves as technical resource for client(s) and/or staff. Analyzes, responds and resolves issues and assists in re-evaluating priorities.
·  Evaluates current, internal processes and maintains currency with industry trends and forecasts. Recommends approved modifications and/or new processes to maintain competitiveness in the industry.
·  Identifies additional product/services opportunities in client organization and follows up with business development team.
·  Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers and terminations to manager.

Basic Qualifications

·  Bachelor's degree or equivalent combination of education and experience
·  Bachelor's degree in business administration, information technology, computer technology or related field preferred
·  Six or more years of business process outsourcing, consulting, or systems implementation experience
·  Two or more years of leadership experience
·  Experience working with business processes
·  Experience working with information technology applications and infrastructure
·  Experience working with application delivery, management structures and reporting procedures
·  Experience working with integrating applications

Other Qualifications

·  Presentation skills
·  Analytical and business process development skills
·  Communication skills
·  Human relations skills to select, develop, mentor, discipline and reward employees
·  Ability to define specific solutions within an abstract environment
·  Ability to develop and apply business and management consulting applications and services
·  Willingness to travel

Work Environment

·  Office environment